• Report: #187921

Complaint Review: Napa Auto Parts

  • Submitted: Fri, April 21, 2006
  • Updated: Thu, December 27, 2007

  • Reported By:Mount Airy North Carolina
Napa Auto Parts
1911 Caudle Road Mount Airy, North Carolina U.S.A.

Napa Auto Parts Lied about price ripoff Mount Airy North Carolina

*Consumer Comment: everyone can see price

*UPDATE Employee: Robert is right.

*Author of original report: MR. Know it all, Robert!

*Consumer Comment: Not the same part, Douglas

*REBUTTAL Individual responds: SAME EXACT PART

*Consumer Suggestion: Do you still have the core parts?

*Consumer Suggestion: Do you still have the core parts?

*Consumer Suggestion: Do you still have the core parts?

*Consumer Comment: You got a better part

*Consumer Comment: You got a better part

*Consumer Comment: You got a better part

*Consumer Comment: You got a better part

*Consumer Comment: Sounds like an unfortunate misunderstanding.

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I went to Napa Auto parts and asked the man behind the counter if they had a brake booster and a master cylinder for a 1974 Dodge Dart, and he said they could order one. I asked him how much is it he said it was 145.79 and that's INCLUDING a core charge of 45.25. A core charge is when you bring back the old part they will give you money for it because they rebuild it to re sale. After paying the 145.79 plus taxes and bringing the old parts back I was suppossed to get 45.25 back bringing my cost down to 100.54 which is inline with every other parts store after a core charge for the same exact parts.

After I took the old parts off my car and installed the new parts I took the old parts back expecting to get my 45.25 core charge. When I go into Napa a different man behind the counter says oh you was never charged a core charge in the first place, so I look at my invoice which I know I should have looked at the day I bought the parts, but anyway it says the parts cost 193 dollars and some change.

I have bought parts from every parts store that has been in this town and every one of them always charges you the core charge when you first buy the new parts and gives you the core charge back when you bring the old ones back and different Napa stores have done that for me too. So when the first man told me the price was 145.79 including the core charge he lied because he shoiuld have said PLUS the core charge. He did not mis speak either, because it has been a long time since the last time i went into Napa and that same man worked there then too, so he knew what he was doing.

You might be thinking "just take the parts back and get a refund" well I would if it wouldn't take so long to get the parts off then go to another place and wait because they have to order it too then put the parts back on and the people at Napa knows this too.

I also have sent 2 emails to Napa customer service and they have not replied, so i don't think they really care, because I think Napa parts stores are franchizes anyway.

Douglas
Mount Airy, North Carolina
U.S.A.


This report was posted on Ripoff Report on 04/21/2006 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Napa-Auto-Parts/Mount-Airy-North-Carolina-27030/Napa-Auto-Parts-Lied-about-price-ripoff-Mount-Airy-North-Carolina-187921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 12Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

everyone can see price

AUTHOR: Smokin - (U.S.A.)

Why would you think the part would be that cheep? I went on the internet NAPAONLINE and looked up the part. It clearly states $164.00 with a $45.00 core.
Do the math. Thats $209.00 before tax. Then add about 8% the math don't lie.
But then again your probably a person thats never said thank you to a parts guy and deserves a discount. Stop public abuse of people just trying to make sense of it all. It sounds like you still don't uderstand how cores work.
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#2 UPDATE Employee

Robert is right.

AUTHOR: Shannon - (U.S.A.)

NAPA does NOT get their parts remanufactured by the same people as AutoZone and Advanced.

I have worked for this company for 4 years and while there are a FEW parts that we sell that are the same, brake boosters are not one of them.

Sorry, hate to burst your bubble.
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#3 Author of original report

MR. Know it all, Robert!

AUTHOR: Douglas - (U.S.A.)

Can I make this any clearer to you. IT IS THE SAME PART. Just because you are repeating what someone told you does not make it so. They buy the parts from different companies, but they ARE remanufactured by the same place. DO YOU GET IT MR KNOW IT ALL???
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#4 Consumer Comment

Not the same part, Douglas

AUTHOR: Robert - (U.S.A.)

NAPA has ALL of it's parts provided to them on an EXCLUSIVITY contract. The only other parts house that carries the same parts is CarQuest.

Advance and AutoZone have their own suppliers. The President of AutoZone is the former VP of NAPA. He tried to bring the NAPA lines to AutoZone, but was stopped by the contracts.

Midas cannot buy it's exhaust from Maremont directly, due to a non-competition clause with Meineke. Meieneke buys everything they can from Maremont. Midas has to buy the same stuff from a contract with AutoZone. Get it?

None of the suppliers for Advance, nor AutoZone, supply NAPA. The line code for the NAPA booster you bought is NBB. The "N" stands for NAPA. United and Raybestos makes all of NAPA's brake parts. Advance uses Wagner. AutoZone uses Morse.

Can I make this any clearer to you?
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#5 REBUTTAL Individual responds

SAME EXACT PART

AUTHOR: Douglas - (U.S.A.)

No it is the same exact part re manufactured by the very same exact company thay Advance Auto and Autozone get theirs from, that is how I can compare it to them. I did not get a better part!
Most any other time in a situiation like this i would chalk it up to a misunderstanding, but not this time. I never complain about anything ever even when I should, but when I am flat out lied to it bothers me real bad.
Another thing too, I go by Napa a couple times a day cause it is on my way to work and there is never any or many cars in their parking lot, but over at the other places are always hopping. Wonder why? I guess everybody likes buying no good parts.
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#6 Consumer Suggestion

Do you still have the core parts?

AUTHOR: Mike - (U.S.A.)

Well if you weren't charged a core charge there's no incentive for you to actually bring the old part back. Maybe NAPA was trying to do a favor not charging it and trusting you to bring it back. But if you still have the core part and don't really care about saving your reputation at NAPA you could ask them how much they'll give you for it.
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#7 Consumer Suggestion

Do you still have the core parts?

AUTHOR: Mike - (U.S.A.)

Well if you weren't charged a core charge there's no incentive for you to actually bring the old part back. Maybe NAPA was trying to do a favor not charging it and trusting you to bring it back. But if you still have the core part and don't really care about saving your reputation at NAPA you could ask them how much they'll give you for it.
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#8 Consumer Suggestion

Do you still have the core parts?

AUTHOR: Mike - (U.S.A.)

Well if you weren't charged a core charge there's no incentive for you to actually bring the old part back. Maybe NAPA was trying to do a favor not charging it and trusting you to bring it back. But if you still have the core part and don't really care about saving your reputation at NAPA you could ask them how much they'll give you for it.
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#9 Consumer Comment

You got a better part

AUTHOR: Robert - (U.S.A.)

People need to stop trying to compare the NAPA prices with those of Advance and AutoZone. Buying quality is more expensive than buying garbage.

There is a reason Ruth's Chris gets what they charge for a steak. There's a reason Golden Corral has steak on the buffet. There's a reason KIA gives away a free car when you buy another. There's a reason Bentley does not. Site built homes cost more than a trailer, and a trailer costs more than a mud-hut.

List price on the loaded booster is $193. The cheapest NAPA is letting that assembly sell for is $126, master installer price. YOU are not going to get my price. NAPA is also not going to price match with a lower quality part(just as NOBODY does). There may have been a miscommunication, or the counter guy may have lied. YOU still had the option of not buying it if it was out of the range you wanted to pay. In reality, you knew NAPA was a better part, and that is why you went there. You hoped you could get a better part at a CHEAP price. Be glad you have good brake parts. That's not the place you want CHEAP.
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#10 Consumer Comment

You got a better part

AUTHOR: Robert - (U.S.A.)

People need to stop trying to compare the NAPA prices with those of Advance and AutoZone. Buying quality is more expensive than buying garbage.

There is a reason Ruth's Chris gets what they charge for a steak. There's a reason Golden Corral has steak on the buffet. There's a reason KIA gives away a free car when you buy another. There's a reason Bentley does not. Site built homes cost more than a trailer, and a trailer costs more than a mud-hut.

List price on the loaded booster is $193. The cheapest NAPA is letting that assembly sell for is $126, master installer price. YOU are not going to get my price. NAPA is also not going to price match with a lower quality part(just as NOBODY does). There may have been a miscommunication, or the counter guy may have lied. YOU still had the option of not buying it if it was out of the range you wanted to pay. In reality, you knew NAPA was a better part, and that is why you went there. You hoped you could get a better part at a CHEAP price. Be glad you have good brake parts. That's not the place you want CHEAP.
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#11 Consumer Comment

You got a better part

AUTHOR: Robert - (U.S.A.)

People need to stop trying to compare the NAPA prices with those of Advance and AutoZone. Buying quality is more expensive than buying garbage.

There is a reason Ruth's Chris gets what they charge for a steak. There's a reason Golden Corral has steak on the buffet. There's a reason KIA gives away a free car when you buy another. There's a reason Bentley does not. Site built homes cost more than a trailer, and a trailer costs more than a mud-hut.

List price on the loaded booster is $193. The cheapest NAPA is letting that assembly sell for is $126, master installer price. YOU are not going to get my price. NAPA is also not going to price match with a lower quality part(just as NOBODY does). There may have been a miscommunication, or the counter guy may have lied. YOU still had the option of not buying it if it was out of the range you wanted to pay. In reality, you knew NAPA was a better part, and that is why you went there. You hoped you could get a better part at a CHEAP price. Be glad you have good brake parts. That's not the place you want CHEAP.
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#12 Consumer Comment

You got a better part

AUTHOR: Robert - (U.S.A.)

People need to stop trying to compare the NAPA prices with those of Advance and AutoZone. Buying quality is more expensive than buying garbage.

There is a reason Ruth's Chris gets what they charge for a steak. There's a reason Golden Corral has steak on the buffet. There's a reason KIA gives away a free car when you buy another. There's a reason Bentley does not. Site built homes cost more than a trailer, and a trailer costs more than a mud-hut.

List price on the loaded booster is $193. The cheapest NAPA is letting that assembly sell for is $126, master installer price. YOU are not going to get my price. NAPA is also not going to price match with a lower quality part(just as NOBODY does). There may have been a miscommunication, or the counter guy may have lied. YOU still had the option of not buying it if it was out of the range you wanted to pay. In reality, you knew NAPA was a better part, and that is why you went there. You hoped you could get a better part at a CHEAP price. Be glad you have good brake parts. That's not the place you want CHEAP.
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#13 Consumer Comment

Sounds like an unfortunate misunderstanding.

AUTHOR: Marc - (U.S.A.)

The receipt should tell the tale, because they are pretty detailed. On the up-side, compare that 100.00 master cylinder with the one from NAPA and I think you'll find quite a difference in quality. I'd stick with the NAPA part. No, I don't work for NAPA but have dealt with them for over thirty-five years without a problem. Can't say that for any other parts store.
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