National Auto Division American Auto Shield telemarketing scam Howell, New Jersey

I found this company name on Better Business Bureau website - it had a good rating.  I also checked the company's website - they do not solicit. I suspect phone calls soliciting warranty extensions are scams by a third party pretending to be a credible business.

I, too, was a recipent of this scam phone call whereby I was told I had to pay $ to keep elegibility to extend warranty or it would be cancelled (eligibility to extend, not the warranty which was less than 2 years from purchase date).  Caller contradicted dealership (both are salesmen so I expect there's a little lying on both fronts).  I stayed on the line long enough to check some websites. The 800 number they provided was in NJ - the legitimate company is not.  I was being scammed, but not by the legitimate business from which the caller claimed he was calling.

Sometimes it's hard to stand up to some of the scare tactics used, but never give up personal information if you didn't initiate the call (and don't call the 800 number the scammer gives you, either).  If you are at all skeptical, a trustworthy company will always allow you to hang up and call back at the customer service number found on your paperwork for that company.

I have no comment on this companies sales tactics nor on their fulfillment of their contracts as far as auto repair are concerned.  My experience is with American Auto Shield (AAS) of Arvada, CO regarding the cancellation of a policy.

My mom bought this policy last year (Nov '13) and put less than 500 additional miles on the car (started with 20K miles) before she passed away (nothing to do with the car or the policy...) and when I found the policy info in her files I followed the directions in the back of the policy book to cancel it.  No questions, no problems, no delays.  Got a check of 100% of what was due us in a few weeks.

So from my only interaction with AAS - it was a positive one.

National auto division is also metro marketing. We sell auto shield policies. We are instructed to sell the policy regardless of any other facts. If the vehicle is already covered, convince them they only have power train coverage. isolate that old lady and sell are exact words used. The vast majority of dialers and management are felons and active addicts. The reward is a commission based on the amount of deposit. The only other pay is minimum wage and we are instructed this is not an hourly job. Sell or you will be fired. When you are transitioned to a "TO" / closer, you are now dealing with a top ranked salesmen for the company. The initial sales rep is only looking for "players" for these closers. sales reps are instructed to pitch and rebut, a call should end only if the "client" hangs up ( we are coached to keep them on the line ) or is transitioned. Anybody on the phone is to be pitched. A critical tactic is telling the " client " . 1. This is your final opportunity. 2. Your file is going to be closed. 3. Your VIN is going to be "flagged" making you ineligible for future coverage. we are told if you can't do these things, and would prefer to work at burger kings leave. Threats of suspension are issuing for poor performance. There is no respect for the employed, long hours even mandatory weekend are enforced. Punishments can include additional hours. The management will curse at employees and berate them.

OKAY SO I AM AN EX EMLOYEE FOR N.A.D.  FROM MY LONG TERM EXPIERIENCE WITH THE COMPANY THEY DO ABSOLUTLEY EVERYTHING IN THEIR POWER FOR SITUATIONS LIKE THE ONES REPORTED TO NOT COME ABOUT. A FEW YEARS BACK THE WARRANTY THING WAS KIND OF NEW SO THERE WERENT MANY GUIDLINES TO THE BUISNESS BUT WITHIN THE LAST FEW YEARS THEY REALLY STRAIGHTEND UP THEIR ACT. THEY HAVE AN EMPLOYEE WHO IS THE COMLPIANCE REP WHO JUST TO LISTENS TO CALLS AND MAKE SURE THERE IS NO NONSENSE GOING ON . IF THEY DO CATCH ANYONE MAKING ANY UNTRUE STATMENTS THE PERSONS JOB WILL BE IN JEPORDY. THEY DO STATE IN THE BEGINING OF EVERY CALL THAT THEY ARE NATIONAL AUTO AND NEVER SAY THAT THEY ARE THE DEALERSHIP."ITS A BIG NO NO". THEY SIMPLY ASK THE MILAGE .  IF YOU DO NOT WANT COMPANIES LIKE THIS CALLING ABOUT YOUR CAR STOP GIVING OUT YOUR INFORMATION.... MAKE SURE THE PERSON YOU ARE BUYING THE CAR OFF OF AS WELL DOES NOT SELL INFO TO DIFFERENT COMPANIES BECAUSE THEY ARE THE REAL ONES WHO ARE AT FAULT FOR PEOPLE SUCH AS N.A.D. HAVING YOUR INFO. WHAT N.A.D. DOES IS TOTALY LEGAL. THE WARRANTY OFFERD MIGHT NOT BE AS GOOD AS A MANUFACTURES WARRANTY BUT IT DOES PAY FOR THE ITEMS LISTED IN THE PITCH. ITS NOT A SCAM???THEY ARE NOT PHISICALY HOLDING A GUN TO YOUR HEAD AND MAKING THE CUSTOMER BUY THE PRODUCT. IF YOU DONT WANT IT SAY NO. I SOLD WARRANTYS FOR YEARS AND I SOLD THEM HONEST. THATS WHY I MADE MONEY,I GREW IN THE COMPANY AND BARLEY HAD TO GIVE THE MONEY BACK FROM CANCELS BECAUSE I MADE SURE THE CUSTOMER KNEW WHAT A WARRANTY WAS. N.A.D. IS A E.O.E. AND GIVES PEOPLE A FOUNDATION TO START A PATH FOR EMPLOYMENT. LIKE I SAID THEY MIGHT NOT BE THE BEST EMPLOYER TO MOST PEOPLE BUT THEY DO GIVE PEOPLE THE CHANCE TO BE SUCCESFULL ON THEIR OWN.

http://www.bbb.org/new-jersey/business-reviews/auto-warranty-plans/national-auto-division-llc-in-howell-nj-90042529

American Auto is in Colorado.. seems that this part is correct from the company..  Go after the RIGHT people.

This company now has a fast busy signal on all of its phones and even an affiliate, unbeknownst to them before I  I called, could not contact National Auto Division at its NJ or 800 number.   I wonder if they went out of business within the last few days?

What a bunch of lowlife SCUMBAGS!

REAL TRASH!

Just to clarify, I am the CFO and Operations Manager of AAS, and we do not sell contracts.  If the customer has any issue with the sale, they need to make sure they are complaining about the right company.  We have nothing to do with that.