- Report: #1054149
Report - Rebuttal - Arbitrate
Complaint Review: National Auto Sales
National Auto Sales831 Cobb Pkwy North Marietta, Georgia USA
National Auto Sales STOP! BEWARE! DO NOT BUY A CAR FROM NATIONAL AUTO SALES! Marietta Georgia
*REBUTTAL Owner of company: Totally false
*Consumer Suggestion: The truth be told
*General Comment: Mistakes
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I purchased a vehicle from National Auto Sales approx June of 2012. I Chrysler Sebring 2007. After about 2 months, the car completely broke down on me, and I was told by the general manager to bring the car into the repair shop. I was told the car needed an alternator and the they would replace with new one. I asked the DM if I could get a loaner car, because I this was very inconveniencing, I was rudely told NO.
To my surprise, as Iwas about to pick up my car from repair, I was told by the GM that he would not release the car to me unless I paid approx$ 600 for the repair. I was very perturbed and felt that this was very unpractical, unethical and unfair because this was not my fault or responsibility at this poiint . I had made my payments on time and I still am today. Theforefore, not only did I have to pay for having to still get to work and have transportation while they had my car for about 5 days, I was expected to shove out and additonal $600 , not to mention still pay my car note.
The only way that I got my car back was to agree to pay addtional money when I made my car payment to pay off th e$600 repair. I really felt ripped off. There were NO apologies of concern for my mishap. Just rudeness. Since then, have had to replace the breaks that went bad, the battery quickly went bad, and having the battery replaced is expensive, because it is underneath. the motor, so I had to pay for the labor and battery. I have come out of my pocket so much for this vehicle.
Currently I am still having problems with the car cranking. I was told by a certified mechanic that I needed an althernator, when National Auto was supposed to have put a new one in my car. When I call the dealership about this, I was cursed out by the owner and the GM to basically told me that they did not care and literally told me to "shut and and that I was stupid" ,and that there is not warranty for their work even though I paid for it , and to shove it up my a*s. They stated that they did not care about me reporting them because it would not be the first time. Please do not be fooled by the small down payment advertisement. You will regret it if you buy a car from them! I have never seen such a display of unprofessionalism and totally do not understand how that are allowed to continue to operator this way. I filed a complaint with the BBB. Many people do not file, but they need to. They have managed to "clean up their messes from previous complaints with the BBB, but more people should file their complaints with the BBB. You can file on line. It only takes about 10 minutes to do so!
This report was posted on Ripoff Report on 05/27/2013 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Auto-Sales/Marietta-Georgia-30062/National-Auto-Sales-STOP-BEWARE-DO-NOT-BUY-A-CAR-FROM-NATIONAL-AUTO-SALES-Marietta-Ge-1054149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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