• Report: #982808

Complaint Review: National Automobile Security Council Inc

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  • Submitted: Sun, December 16, 2012
  • Updated: Wed, May 21, 2014

  • Reported By: AnnoyedCustomer — Burlingame California United States of America
National Automobile Security Council Inc
303 Twin Dolphin Drive Redwood City, California United States of America

National Automobile Security Council Inc NASC Inc National Automobile Safety Council CLAIMS to be a consumer advocacy company, that helps car buyers. They are LIARS. Redwood City, California

*Consumer Comment: fila a complaint to the DMV immediately about these scammers

*Consumer Comment: NASC has a class action law suit against it.

*Consumer Suggestion: Satisfied Customer

*UPDATE Employee: Response to "Bill from Fresno"....

*Consumer Suggestion: National Automobile Safety Council--Ripoff

*UPDATE Employee: The Actual Facts About The National Automobile Safety Council, Inc.

*Consumer Comment: National Automobile Safety Council

*Author of original report: Correction: Company name

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I received a letter from a private company that claims to be a consumer advocacy organization. In the letter the company suggests that their system flagged a car that I recently bought from a local dealership to be damaged. They continued to explain how they would help me get my rights and punitive damages by connecting me with lawyers. My heart started beating so fast that I am almost fainted. I rushed to pull the title to my car but did not find anything on the title that would alarm anybody. The car's title was clean. I checked the records that the dealership provided me at the time of the purchase and again found nothing to worry about. However, my curiosity made me call this company to ask some questions.

The next day I called NASC, Inc to be answered by a very pleasant person on the other side. I started asking questions and instantly I felt that there is something up. All the answers are ambiguous and unclear. The person on the phone kept saying that I have to discuss this or that question with our legal department before discussing any specific questions. Eventhough, my questions were simple and concise, like "Where did you get my personal information?" , "What database do you have?", "How much would it cost me?", "Why are you doing this?" I was simply given BS answers that did not make any sense.

Soon after that, I contacted DMV to confirm that my car has a clean title and does not have a salvage title. They confirmed that my car is clean. They also told me that NASC inc is a private organization that is currently under investigation by DMV for violating privacy laws and accessing consumer database to get thier name and address. They also suspected that NASC might have access to some people's social security numbers.   

Whatever you do or no matter how concerned you are, DO NOT contact the National Automobile Saftey Council, Inc. They are a bunch of ex car dealers who joined forced to extort monye from you while pretending to be angels who are trying to serve the community.

This report was posted on Ripoff Report on 12/16/2012 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Automobile-Security-Council-Inc/Redwood-City-California-94065/National-Automobile-Security-Council-Inc-NASC-Inc-National-Automobile-Safety-Council-CLAI-982808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

fila a complaint to the DMV immediately about these scammers

AUTHOR: gringolin - ()

they are illegally obtaining private information

they need to be stopped immediately

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#2 Consumer Comment

NASC has a class action law suit against it.

AUTHOR: A. Rodriguez - ()

National Automobile Saftey Council Inc has a law suit against them by the people of California for breaking consumer privacy laws
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#3 Consumer Suggestion

Satisfied Customer

AUTHOR: James S. - ()

I am a satisfied customer of National Automotive Safety Council.  

I was initially suspicious of the letter that I received, but I called them anyway, and found out that the car I had purchased had undisclosed frame damage.  

NASC got me connected with a local lawyer who had had previous success with the dealership in question.  

During the process I also did my own research and verified that my car really did have previous damage and wasn't worth half of what I paid for it (I tried to trade it in to a dealership, they pulled the record up right away).  I suggest that you do your own research too.

In the end I was able to walk away from the car with every penny that I paid for it.  I never paid NASC or gave them any of my personal information.  They are legit.  Thank you NASC.

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#4 UPDATE Employee

Response to "Bill from Fresno"....

AUTHOR: NASC, Inc. - ()

To "Bill" from Fresno. It is interesting how you write a response with such conviction without really knowing all the facts and without taking the time to truly learn what the National Automobile Safety Council is all about.

You take the time to write something, so nonchalantly, brushing off the fact that there are consumers out there driving vehicles with frame or unibody damage that have no idea because when they bought their vehicle, the dealer "conveniently" failed to disclose this damage to them. There are thousands and thousands of people all over the United States who have been sold a vehicle with frame or unibody damage and have no idea. This is a HUGE SAFETY ISSUE for them and the consumer deserves to know. They deserve to know for safety reasons and they deserve to know because vehicles that are deemed as having frame or unibody damage can never be fixed to be as structurally sound as they were prior to the damage AND because vehicles like this can be worth anywhere from 30% to 70% less than what the unknowing consumer paid.

Just to prove our point as to what dealers are doing and what it is we are trying to protect consumers from, here is the latest 20/20 segment on television showing exactly how consumers can end up buying a vehicle with frame or unibody damage and never know it:

http://abcnews.go.com/WNT/video/real-facts-carfax-18742389#.UUQbICiGkE8.email

So, "Bill" from Fresno, call it what you will, the fact is, we are a consumer advocacy company that has been and will continue to inform, protect and educate these "vulnerable consumers" that fall prey to dealers who sell these damaged vehicles without fully and properly disclosing this information therefore compromising the safety and lives of those that drive them.




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#5 Consumer Suggestion

National Automobile Safety Council--Ripoff

AUTHOR: Bill - (United States of America)

Everything you say about this company is indicative of scammers trolling for leads to vulnerable consumers.  And, the last lawyer you want is one who is buying leads from crooks like this. 

More importantly, searching for a "branded title" on your vehicle is probably of little value.  More than 95% of wreck damaged vehicles (including major damage) do not get a "salvage" title in CA, where a salvage title is not required unless the cost of repair exceeds the value of the vehicle, e.g., a $20,000 vehicle with $19,000 damage does not require a salvage title. Each state has different requirements.

Your best info sources are Carfax and (my preference) AutoCheck, which, for a small (under $40) fee will give a fairly reliable vehicle history.  These are about 90% accurate in reporting accidents.  Also check the federal gov't's "vehiclehistory.gov" website-- provides general info., but regrettably, still forces you to buy your report from one of the commercial vendors to get vehicle specific info.  Also beware, car dealers that offer a Carfax to show you that your new purchase is "clean," often purchase a short form  "dealer version" that may not include accident reports-- you need to get your own, preferably AutoCheck to compare.  Lastly, always take a friend (witness) with you when buying a car.
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#6 UPDATE Employee

The Actual Facts About The National Automobile Safety Council, Inc.

AUTHOR: NASC, Inc. - (United States of America)

When The National Automobile Safety Council, Inc., was started, as an organization set up to protect the consumer(s), we understood we would not make everyone happy, specifically dealers who knowingly sold and continue to sell vehicles with structural damage to innocent buyers.
 
We take this seriously and have dedicated ourselves to making anyone who has unknowingly purchased a damaged vehicle, AWARE. We are here to explain to the consumer what this means, how it is they could have possibly bought a damaged vehicle, without knowing, and what their rights are.

Used vehicles often have pre-existing conditions, such as structural damage or other types of body damage. In such cases, the selling dealer is OBLIGATED BY LAW to give the buyer A VERBAL AND WRITTEN DISCLOSURE. Otherwise, how would the consumer know since the vehicles are already repaired by the time the dealer puts the vehicle up for sale? If your vehicle has structural damage, it is generally worth 30-70% less compared to similar vehicles without this type of damage. Additionally, this kind of damage may pose serious safety threats.
 
We felt it would behoove the public for us to rebut the false statements made, on this site, about our organization as we are here to protect the consumer who has bought a vehicle that had previous damage and were never told by the selling dealer. This indeed involves your SAFETY as these vehicles are never the same, structurally, even after they are repaired.

From the time the dealer bought the damaged vehicle, they were FULLY AWARE of its prior condition. So, if they are telling you they did not know, that is 100% not the case. Not only do they know but they are supposed to include that information in any paperwork/transaction AND let any potential buyer know the minute they walk on the lot and express an interest in the vehicle that it had prior damage and specifically what that damage was.

Here are the facts:
1. We ARE a consumer advocacy group.
2. We DO NOT ask for financial or credit information.
3. There are NO out of pocket fees to the consumer.
4. If you are a recipient of one of our letters indicating that the vehicle you purchased has structural damage, this is factual information and our letters are generated based on your vehicle being flagged in our system as having damage. Letters are not just sent out randomly.
5. This type of damage is not something that is indicated on the title of the vehicle. You may be confusing this with a Salvaged vehicle which is not the same. A clean title does not mean the vehicle does not have structural damage.
6. DMV cannot tell you if the vehicle has this type of damage. They can tell you the vehicle has been in an accident but not the extent of the damage.
7. Vehicle history report companies such as the largest one, Carfax, do not always show this type of damage simply because, as per their disclaimers, they can only report the information that is reported to them or that they are able to access which is no fault of their own. Hence, the willingness of dealers to push Carfax especially knowing this type of damage wont show up on most Carfax reports.

If you receive one of our letters and decide to call the dealer, please do not let them convince you that your vehicle did not have damage or that it was minor and you have nothing to worry about. Our system would not have alerted us about your vehicle if there was nothing to worry about. The extent of the damage was enough to flag your vehicle. We welcome your questions and we will continue to rebut any posts that are false especially when it results in misleading a consumer to not pursue their legal rights against a dealer that fails to disclose what they know about a vehicle they are selling. You, the dealer, are putting people's lives at risk just to make a buck.

We encourage those of you who have received our letter to call us, to inquire, to ask questions, express your concerns and we will be more than happy to provide you with the information that can put you at ease and insure you that we are who we say we are. We will not ask for any of your personal information and we will not ask you for money. That is not what our organization is about.
 
We would like to leave off by pointing out that the two separate comments written about our organization, on this site, are actually both written by two separate dealers and coincidentally were written on the same day (12/16/2012). 
 
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#7 Consumer Comment

National Automobile Safety Council

AUTHOR: Jessica R. - (United States of America)

Oh my God. I received the same letter. It was on a Sunday that I opened the letter and tried calling the company but it was closed. I called them on Monday and the same thing happened with me. Vague answers and all what they tried to do was to set up an appointment for me to visit their office. I called my dealer and they explained to me all the reports and shared with me the vehicle history.

I totally agree with eveything the original author said, these people are nothing but bunch of liars pretending to be good people. National Automobile Saftey Council, inc should be closed down. I am calling the district attorney tomorrow.
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#8 Author of original report

Correction: Company name

AUTHOR: AnnoyedCustomer - (United States of America)

I am the original poster of the report. The company name is National Automobile Safety Council Inc and Not National Automobile Security Council Inc. I apologize for the typo.
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