- Report: #785313
Report - Rebuttal - Arbitrate
Complaint Review: national carpet care
national carpet careorlando, Florida United States of America
national carpet care switch and bait, stay away from this crooks orlando , Florida
*REBUTTAL Owner of company: Unreasonable Customer
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I called this company 2 weeks ago on a wednesday 08 21-11 i was told the only available day was next tuesday by 10 am and we agree on that day , by friday i receive a call leting me know that tuesday was not posible and if we can move it for wednesday i agre on monday i receive a call, we are in the are and can be there in 30 minutes, i say no way ,and you will do the job on wednesday,( i knew yhis was going to be a problem )
that day 10 am no carpet cleaner , by 11am a small explorer shows up to clean the carpet,
no letter in the vehicle no signs no uniform just a guy with a clipboard and white piece of paper
he cheks the carpet , looks a simple yellow stain that is been there for years from oil candle and claims dog urine, ( I don't have any pets ) checks around write on the paper and the 5 room special quote on the phone for $34.95.00 jumps to $260.00 because of heavy foot traffic and needs to spray with some quemicals and wait i knew it will jump to about $100.00 but not this much
i told the guy no way and we cut the price to $200 i say no way , then he ask me how much i want to pay and i show him the add on the paper and he said that that price is only if the carpet is clean,
if that is the case why will i call anybody to clean the carpet where did they find this guy with out brains
the add on the paper he claims is only maintenance NOT CLEANING but ad mentions steam cleaned
i ask him to leave and he don't want to , he tells me he can't leave he is there to do the job and i have to call the office and speak with his bose before he can move from my house , i have to open the door push the guy out and call the police very ugly and bad experience with this company people stay away
very bad rating on the BBB 15 complaints and this message ! There is an alert for this business !
This report was posted on Ripoff Report on 10/05/2011 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/national-carpet-care/orlando-Florida-/national-carpet-care-switch-and-bait-stay-away-from-this-crooks-orlando-Florida-785313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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