• Report: #882020

Complaint Review: national electronics warranty corporaation

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  • Submitted: Sun, May 13, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: not happy — stockton Missouri United States of America
national electronics warranty corporaation
p.o.box 1458 sterling virginia 20167 Florida,chicaago,ill,wisconisn, Florida United States of America

national electronics warranty corporaation Barrister Global services This company does not honor their warranty, i have not gotten my computer repaird are replaced Florida,chicaago,ill,wisconisn, Florida

*UPDATE Employee: Apology

*UPDATE EX-employee responds: Barrister Customer service is horrible

*REBUTTAL Owner of company: Technician no longer with Barrister

*UPDATE EX-employee responds: Gerry Solis ,BJ Queen from Louisianna

*UPDATE Employee: Excellent Customer Service At Barrister

*Author of original report: Happy with N.E.W.Electronics:Claude Bouchard

*UPDATE Employee: Here to Help

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I'm a Sams Club plus Member in Springfield mo.

I bought a computer from Sams club in July 2009 With a plus warritty insurance Thur National Electronics Warranty of Florida .  This Electronic co hired Barrister Global Services to do computer repair work for them National Electronics sells a NO Lemon policy to have the computer repaired are replaced after Three repairs.  Well this Hp Computer has been worked on at least four times. The computer has had a new hard drive put in a mother board, CPU. And many more parts,in fact i have two boxes with parts waiting to be put in but Barristers cant are wont send out a repair person.
these parts were deliverd on May 10 2012. A repair man was suppose to show up between 9:00 Am and !0 am,he never came and i never got a call from them.
I called the 1-985-365-0404.  They are a rude co and they treat customers bad.

Ii want this Hp computer replaced are my money back,like it says in the warranty.  I want them to honor it.

This report was posted on Ripoff Report on 05/13/2012 05:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/national-electronics-warranty-corporaation/Floridachicaagoillwisconisn-Florida-20167/national-electronics-warranty-corporaation-Barrister-Global-services-This-company-does-not-882020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Apology

AUTHOR: Barrister Administration - ()

I apologize for any problems you had while working for Barrister has an independent contractor.  We appreciate the services provided by independent contractor technicians, like yourself, and there would be no benefit to us by not paying deserving technicians.  We understand that techs work for money, and that sometimes a payment is not received as expected.  We are committed to investigating those and trying to resolve. 

Barrister works hard to train on processes and process improvement. 
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#2 UPDATE EX-employee responds

Barrister Customer service is horrible

AUTHOR: whocares - ()

if i didn't know any better this comment comes from a employee who hasn't been working for the company that long. truth is Barrister doesn't have the best customer service, the payment to techs are horrible, they like you to work for free... Also, I am a little lost as to how long Barrister been in service, It can't be over 35 years providing IT support. When I started working for them in 2009, it was 25 years old. The reason no one probably came and if he or she came late its because Barrister wants to pay them little than nothing..any tech that has worked for barrister's all have the same war stories..Gerry or Jessica can say what they want about this company but at the end of the day they have a horrible turn over rate...also if you look at BBB you can see when the "company" originally started it says 1992. 
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#3 REBUTTAL Owner of company

Technician no longer with Barrister

AUTHOR: millardiii - ()

I am an independent  IT technician and have worked with Barrister.  Barrister does not have any technicians working for them, they hire independent contractors like myself.  I took two calls from Barrister and swore never again.

At my first call in Oct 2012, the parts were not delivered to the customer, but were instead held at the local Fedex office.  I spent over an hour on hold waiting to talk to a Barrister representative to locate the part.  Once the part was located, I had to drive across town to retrieve it.  I then installed it, but my contract prohibited me from installing the software to make it actually work.  The customer would not sign for the work until the device worked (and who could blame them).  I ended up taking the initiative to make the customer happy and installed the driver software.  Total time spent: 5 hours, pay $45, time to receive check 9 weeks!
I refused all calls from Barrister until the check cleared!

My second call in Jan 2013  was a bit better.  The parts were on site, the repair was simple but Barrister had changed policies and now I had to phone in at the start and end of the call.  I spent 20 minutes on hold to sign in at the beginning of the call.  At the end of the call, I spent 90 minutes on hold to sign out before giving up.  It has now been over 3 months since the call and I have not been paid, presumably because I did not sign out. 

Trust me, Barrister techs are not the problem.  This is an awful company!

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#4 UPDATE EX-employee responds

Gerry Solis ,BJ Queen from Louisianna

AUTHOR: Barrister Global is Fraudulent - (United States of America)

Hi I am a Barrister Consumer Services Manager and I would like to inform all of you who have had less than satisfactory experiences to please contact me directly  at Gerry Solis @Barrister.com. I would like you to know that your satisfaction is our utmost desire at Barrister. We understand that owning a computer can be a stressful experience especially if you live in the state of Louisianna. But I think that has to do more with the schools. The reality is that that product you bought from Sams Club or Staples  came with genuine parts from HP or Dell. Due to cost restraints the warranty company makes us install refurbished parts which may or not last as long as your original parts. Try finding that in the fine print of your warranty contract.
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#5 UPDATE Employee

Excellent Customer Service At Barrister

AUTHOR: Barrister - (United States of America)

For over 35 years, Barrister has provided quality customer service throughout the United States, Canada and Puerto Rico.  We employ a vast number of customer service agents, and we emphasize the importance of an excellent customer experience during training with our agents.  If a customer has an experience that is less than desirable, we hope they will access company management via our company website www.barrister.com

Barrister provides some direct warranties and facilitates services for other companies warranties.  Often, customers do not
understand that Barrister is not their warranty provider, but, rather, the service provider for their warranty company.  We are limited in the services by each company for whom we perform warranty services.  A customer should always refer to their warranty documents to determine the actual warranty provider, along with the terms and conditions of their warranty. 

These documents clearly spell out what is covered by the warranty and what is not covered.  Sometimes, a customer may think something should be covered, but it is excluded by the terms of the warranty.  We are happy to assist any customer who has a question concerning warranty coverage and the customer should feel free to contact us.  If we cannot assist them, we will direct
them back to the warranty provider.





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#6 Author of original report

Happy with N.E.W.Electronics:Claude Bouchard

AUTHOR: not happy - (United States of America)

I have been working with Claude Bouchard mailing emails back and fourth.

N.E.Electronics Copany that sells warrity for computers has honor their NO LEAMON policy and returned my money to me so i can buy another computer that works.

I have been on the phone for hours trying to get a working computer.  This Hp Pavillion has given me so much greaf.  It has had a mother board,cpu unit,hard drive.

Thank Goodness ,no more head aches from being on the phone with Barristers Global Services.

I want to thank all of you at N.E.W Electronocs Comany. that worked on getting me my money back. Thank you for doing the right thing.
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#7 UPDATE Employee

Here to Help

AUTHOR: Laura - (USA)

Hello,

This is the company who administers Sam's Club's service plans.  We understand your frustration and would like to help resolve your issue. In order to assist you, can you please email us at help@newcorp.com with the name and phone number you used to register your plan? Thank you!

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