- Report: #1084961
Report - Rebuttal - Arbitrate
Complaint Review: national finess kinetix warner robins
national finess kinetix warner robinsWatson Blvd Warner Robins, Georgia USA
national finess or utah and kinetix warner robins Kinetix Fitness keeps billing months after you cancel. paid $25 to stop payment to them Warner Robins Georgia
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I am a federal civil service employee and had a membership at kinetix fitness on watson blvd. When I joined, I wanted to pay or 2 people as one family membership, but told since we were not related would have to be 2 separate memberships, but would be given the same deal - no contract, 19.95 per month. i accepted the terms and joined.
Several months later it was clear the federal government was going to furlough civil service empoyees starting in July (early July). I immediately started evaluating to see what I could cut since I would be losing one days pay per week, working only 4 days a week. Of course the gym memberships would be top of the list since it IS possible for me to use the fitness facility on Robins AFB.
I went to the gym early June to cancel, and told I have go to National Fitness web site ...I couldn't do anything at the local gym (except, apparently, join!). So I did and was given 3 choices to cancel membership. Online, fax, letter. I decided FAX would probably be quickest, knowing they would still taken out June, but since it was before my 30 day billing period I may be able to avoid Julys payment.
I will billed in June, and again July. Honestly thought "well, they got me. another month". I went to the local gym to see if there is anything they can do to "undo" that last payment. Again I was directed to the National Fitness web site. I was't willing to go through what I was sure I would have to go through to get my money back, so I let it go.
August, after 3 weeks of only working 4 days a week, I was billed again. This time there was insufficient funds in my account to cover it. Remember, TWO accounts...TWO NSF Charges. Furious, I went to the Gym, they again said they can do nothing. I left straight from there and went to the web site and went through their "cancellation" screen. No confirmation number, no confirmation email. It appeared to be just a message board. So I went and FAXd the cancellation again, also, hoping one of them would "take".
September, I was billed for the July bounced charges, and for August. Two months, two memberships. I can't begin to explain how furious I was. I went to my bank and they said I could put a stop payment, but it would cost me $25. I explained this was not my fault! It didn't matter. I paid the fee and stopped payment to National Fitness/ aka Kinetix Fitness.
I have never had an returned item since opening this account. Now I have TWO. I am applying for a mortgage since the furlough is over and now they want my bank statement. I know this is going to cost me in higher interest, or maybe they won't underwrite the loan at all. All I have now is extreme anxiety until they receive my statement and I make it past closing in 7 days. I feel like I'm about to die with anxiety.
Lesson: ABSOLUTELY make the "Stop Payment" action just a natural part of cancelling your membership...to ANYTHING. I may be paying a huge price for this and I am so worried.
This report was posted on Ripoff Report on 09/16/2013 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/national-finess-kinetix-warner-robins/Warner-Robins-Georgia-31093/national-finess-or-utah-and-kinetix-warner-robins-Kinetix-Fitness-keeps-billing-months-af-1084961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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