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Report: #294923

Complaint Review: NATIONAL HEALTH NET ONLINE - GALIXY MEMBER BENEFITS - PALM HARBOR Florida

  • Submitted:
  • Updated:
  • Reported By: SANTA ANA California
  • Author Confirmed What's this?
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  • NATIONAL HEALTH NET ONLINE - GALIXY MEMBER BENEFITS 3438 E LAKE RD PALM HARBOR, Florida U.S.A.

NATIONAL HEALTH NET ONLINE - GALIXY MEMBER BENEFITS -GALAXY BENEFITS RIP OFF PALM HARBOR Florida

*UPDATE Employee: Let Us Make It Right

*UPDATE Employee: Let Us Make It Right

*UPDATE Employee: Let Us Make It Right

*UPDATE Employee: Let Us Make It Right

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i was initaly contacted by national health net and was told i was recievind a grant for 5000$ i told the man with a hevy accent i was not intrrested and cancell what ever they had for me.

About a month later i noticed a debit from them. Luckly i dont put much money in this acct adn only the 29.95 was debited. i called and argued with and got no where, untill i told them i was going to file a report and dispute the charges with my bank. All of the sudden the rep told me they would have my money back in 36 houres an not to file the report. I got my money back finally.
Now a nothey company is debeting my acct (galaxy member benefits) in the amount of 19.95 twice, i called and canceled my acct and fillout a e-mail form and request my money back. They told me it would take 14 days and there is still that possibility thi may not get my money back.

I am thinking of filing areport and claim and take them to court if there is anyone who might be intrested send me an e-mail (((ROR Redacted)))

Pissedoff
SANTA ANA, California
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 12/27/2007 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-health-net-online-galixy-member-benefits/palm-harbor-florida-34685/national-health-net-online-galixy-member-benefits-galaxy-benefits-rip-off-palm-harbor-294923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

POSTED: Friday, March 07, 2008

am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits

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#3 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

POSTED: Friday, March 07, 2008

am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits

Respond to this report!
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#2 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

POSTED: Friday, March 07, 2008

am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits

Respond to this report!
What's this?

#1 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

POSTED: Friday, March 07, 2008

am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits

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