• Report: #687763

Complaint Review: National Health & Wellness Club

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  • Submitted: Thu, January 27, 2011
  • Updated: Sun, November 04, 2012

  • Reported By: M — Bothell Washington U.S.A.
National Health & Wellness Club
12301Whitewater Drive Minnetonka, Minnesota United States of America

National Health & Wellness Club memberservices@healthandwellnessclub.com, Blocking me from logging in, telephoning, sending email. Ignoring all attempts to login to enjoy my rights as LifeTime Member. Minnetonka, Minnesota

*Consumer Comment: Same Experience For Long-Time Member

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I am a LifeTime Member #00014285 at National Health & Wellness Club. My name is Muriel ****.

November of 2000, I heard about National Health & Wellness Club. I was interested in testing products. I became a member, and started paying monthly dues, until I received a long letter from Claire Lewis, Executive Director of National Health and Wellness Club, explaining that there was an opening to become a Life Member.

Claire Lewis expressed that the dedication and innovation I have shown as a Club Member made me a perfect candidate to become a Life Member. She said that only a small percentage of club members will ever have the honor of Life Membership. She said I deserved the special perks that came with becoming a Life Time Member.

This was an offer too good to pass up, so as of January of 2002, I became a Life Time Member and I was given a Certificate and an embossed Life Member I.D. Card.

Well here it is, January 27, 2011, and I have not seen any of those special perks that was mentioned, nor the promise that was stated in quotes, "Our Life Member program is the Club's inner circle of leading members. There are many personal benefits for you."

In the beginning, I thought that because I didn't have a computer was the reason why I wasn't given any new products to test. I didn't feel that new Life Member's opinions are listened to with a bit more respect. I blamed the disappointment I was feeling because I didn't have a computer. The age of technology requires a quick and easy method for communicating that only a computer could provide. I lived in Washington and my Company where I was a LifeTime Member was located in Minnesota. I got off to a bad start. They didn't mention that I needed a computer.

I felt immediately that I was out of the loop and I no longer felt that reassuring feeling that a Life Member gets from knowing they have access to the best health and wellness information available. What information?? I did receive a Health & Wellness magazine bi-monthly. However, I don't receive that anymore either. They partnered with Rodale's Prevention magazine. I'm not even eligibe for that "perk" because I was already a subscriber to Prevention, and had been for several years.

Sorry it is taking me so long to get to why I'm complaining to you about National Health and Wellness Club. I wrote to them giving them my new email address. Verizon has transitioned all their Washington Accounts to Frontier, so I let them know this. They must have ignored this information, because I can't log on. Wrong email address, wrong password. I tried to enter a new password. I must have tried over two dozen new passwords but none of them are accepted.

None of the email addresses I've ever used are acceptable. I have triied to email them, but the webmaster or Mail Daemon returns the email back to me. I asked them why my email is being returned. One mesage from them states: "In addition, once "email address" confirms you as a Connection, you will get to share. Another explanation from Mail Daemon, "email address" is already considering an invite you recently sent. I'm not sure what that means, except it looks like they have blocked me from emailing them.

I received an email from Jennifer Jacobs, Member Services, National Health and Wellness Club on October 12, 2010. It was a nice email explaining she was sorry that I couldn't subscribe Prevention from them being as I was already a subscriber to Prevention. She ended it by saying Thank you for being a Member.

That was our last contact. That was only 3 months ago. Since then, I haven't been able to reply to that email, call them, absolutely cannot communicate with them at all. I can't log on. I just can't figure it out. I'm being treated unfairly and I don't know why.

Respectfully submitted


This report was posted on Ripoff Report on 01/27/2011 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/National-Health-Wellness-Club/Minnetonka-Minnesota-55343/National-Health-Wellness-Club-memberserviceshealthandwellnessclubcom-Blocking-me-from-687763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Same Experience For Long-Time Member

AUTHOR: Karen - (United States of America)

Hi, Muriel! I'm also a Life Member of the National Health and Wellness Club. I'm a charter member since 2000. At that time, the club was very active with it's own monthly magazine, contests, free samples, and product testing.

Last year I realized I hadn't received any products to test for about a year although I was certain I'd submitted a new testing form online. I delayed contacting NHWC, though, because I was pending surgery and didn't want to receive a product while I was in the hospital.

A few months ago I went to the website to fill out another testing form, but couldn't log in. I assumed the site was down and didn't get around to checking it again until yesterday, when I also found this complaint.

Although I'm now able to log into the website using my last name and member number, an error message said I needed to change my password before proceeding. However, it wouldn't accept any password I typed in, so I finally proceeded to navigate the website. I couldn't access my account, though, and nothing has been updated since 2010 -- no contests, no product testing, no forum discussions, etc.

Also, when I received my most recent issue of Prevention magazine, which they began sending free of charge to NHWC members in lieu of their own publication a few years ago, it was accompanied by a notice saying my subscription was about to expire. I think that was about two months ago, maybe longer.

Last week I asked my sister, who is also a life member whether she's received any products to test recently. She said she hasn't received anything from the club for a long time and is no longer receiving Prevention magazine.

All the signs indicate a financially troubled organization that has been remiss in notifying its members of these changes. It is particularly unfair to members who have recently joined. Muriel, it appears that you are one of the unfortunate ones who joined at a bad time. Let's hope the club recovers and makes your membership worthwhile, or else offers refunds to its members.
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