• Report: #1078323

Complaint Review: National Home Grocer | Ripoff Report Verified™ …businesses you can trust. All products and services 100% guaranteed! National Home Grocer, all natural foods and groceries, delivered to the customer's door. National Home Grocer’s 100% Unconditional Guarantee means you buy with complete confidence....

  • Submitted: Fri, August 23, 2013
  • Updated: Sun, August 25, 2013

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona
National Home Grocer | Ripoff Report Verified™ …businesses you can trust. All products and services 100% guaranteed! National Home Grocer, all natural foods and groceries, delivered to the customer's door. National Home Grocer’s 100% Unconditional Guarantee means you buy with complete confidence....
3300 Veterans Memorial Highway Bohemia, Long Island, New York USA

National Home Grocer REVIEW: Commitment to customer 100% satisfaction guarantee for a full 5 months after delivery on all foods.  National Home Grocer revamped all of its Customer Service processes. National Home Grocer delivers Healthy, Quick and Easy meal solutions for today's busy families. National Home Grocer registered dieticians customize your meal plan to fit your unique goals. Complete line of products to ensure the air you breathe and the water you drink are the cleanest on the planet. Ripoff Report Verified™  ..as a safe business service.

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Ripoff Report REVIEW / National Home Grocer Commitment to Customer Satisfaction

National Home Grocer joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.


National Home Grocer is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ed Magedson - Founder, Ripoff Report

National Home Grocer approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on the Ripoff Report website. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at National Home Grocer did just that. National Home Grocer has gone through great lengths to make sure they try and resolve any and all customer issues. National Home Grocer has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. National Home Grocer stated “as soon as you sign on with our service our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our clients and employees with respect and dignity.”

National Home Grocer CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

National Home Grocer basic products and services are to provide much higher quality, all natural, chemically pure and healthier foods than are generally available to the public. We carry Seafood, Beef, Poultry, Bison, Lamb and Veal. We also offer all natural and organic vegetables. We carry a full line of heat and eat entrees for today's busy lifestyles. All of our products are vacuum packed at the peak of flavor and tenderness to insure maximum shelf life. Our Clients are so happy with our service that 80% of all new accounts come from a referral."

WHY National Home Grocer IS BETTER THAN THEIR COMPETITORS

National Home Grocers business model is very simple in that we go right to the processor to the consumer. This allows us to pick the very best products for our customers and then chop the supply chain in half by never entering the traditional supermarket where food is handled and touched by hundreds of people and then stored much longer than it should be. Additionally, we are able to build a menu of portion controlled foods that is all natural and healthy. Normally, this would cost double in places like "Whole Foods" but because we cut out the middle man we can provide better quality at the lowest possible cost. For the first time ever, it does not cost more to eat right!

National Home Grocer / Statements from the owner.

My name is Mike Rosenberg and I am of owner of National Home Grocer. I would like to thank you for taking the time to review National Home Grocer. National Home Grocer provides a very important service to today's busy and cost conscience families. I pride myself in offering the very best products available in the market. Food is subjective so if you try a product you do not like... do not worry...just let us know so that we can replace that item for another item of equal or greater cost. We like to do this because we get to show off our great customer service. Our best customers refer us to their friends and family because we stand behind every product we sell." www.nationalhomegrocer.com.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, National Home Grocer is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience with their 100% product and service guarantee. After speaking with the management at National Home Grocer and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give National Home Grocer a positive Rating. National Home Grocer has made efforts to ensure that all customers were satisfied and Mike Rosenberg assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. 100% guarantee for a full 12 months after delivery on all of its foods.

Mike Rosenberg, the owner of National Home Grocer, stated “We value our customers above all else, and look forward to continually improving so that their experiences with National Home Grocer remain strong, consistent, and positive. We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance.”

STATED IMPROVEMENTS FROM National Home Grocer.

They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. National Home Grocer is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

At National Home Grocer, we have a vision to improve your health through All-Natural food, nutritional education and fitness. That’s one reason you will find complete nutritional information on all of our food products. We believe that information about what you put into your body is vital to your general well-being. That is why we can proudly say that all of our products and service are 100% guaranteed! If, for any reason, you are not satisfied with any of our products or service, National Home Grocer will cheerfully replace that item with another of equal or greater value. Should you have any questions or concerns, simple Contact Us. We will be glad to hear from you.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

If you buying your food from a traditional supermarket please be very careful to look at all expiration dates on every item. We only carry the freshest cuts so you can rest assured you have the very best available. If you are dealing with a reputable company they will always replace or exchange any item that does not meet or exceed your expectations. This will never happen if you do business with National Home Grocer because we contact all of our Clients and personally ask them to give us back anything that they did not love. We then replace those items with new items to try or more of what they seem to eat the most of. This is called a "Mid-Cycle Review". This is 100% complementary to all of our Clients and this is what separates us from everyone else in the home delivery food business and explains why most of our business comes from referrals.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that National Home Grocer will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with National Home Grocer, you are invited to contact them directly via email: Ashleigh@lucasautocare.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call National Home Grocer directly at 281-379-5800, and ask for Ashleigh Lucas, VPO.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with National Home Grocer or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us EDitor@ripoffreport.com

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with National Home Grocer.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and about National Home Grocer’s Commitment to Excellence and Consumer Satisfaction. Be sure to check out their website.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 08/23/2013 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/national-home-grocer-natural-foods-home-grocery-delivery-long-island-bohemia-new-york-1078323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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