• Report: #695699

Complaint Review: national union fire insurance company of pittsburgh, pa

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  • Submitted: Tue, February 15, 2011
  • Updated: Fri, April 01, 2011

  • Reported By: peggy — elma Iowa United States of America
national union fire insurance company of pittsburgh, pa
po.box 2066 jacksonville, Florida United States of America

national union fire insurance company of pittsburgh, pennsylvania withdraw without pay outs jacksonville, Florida

*UPDATE EX-employee responds: how to get your claim paid

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National Union Fire Insurance called me, and said that this insurance program will help me when my other insurance wouldnt cover.
    all i had to do was faxed a claim form with all the information they requested, which i did but never heard anything from them so i procedded to call the check claim number, and only got claim service , with workers not know what is going on, or didnt want to follow what i requested.
    i have been calling them for four month, every week, 3 times a week and get the same respose every time, stating they didnt get the fax or they didnt receive the information yet, and a statement saying it takes 24 to 48 hrs to receive a fax, but remains to take insurance payment out of my account.
    I changed the status to bill by mail, and now i get a payment is due letter.
    I was told today Feb 15th 2011 that they dont have a number to call to check if fax has been received or not, and they do not let the policy older know that they did not recieve fax until they call back .
  I am getting tired of getting scamd by this comany and request action. 
     

This report was posted on Ripoff Report on 02/15/2011 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/national-union-fire-insurance-company-of-pittsburgh-pa/jacksonville-Florida-32203-2066/national-union-fire-insurance-company-of-pittsburgh-pennsylvania-withdraw-without-pay-ou-695699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

how to get your claim paid

AUTHOR: anonymous - (United States of America)

First you'll want to call the claims line and choose the option to file a new claim. don't enter the policy #, get a rep on the phone. Once you get a customer service rep tell them you want a fax trace done on a claim you have filed several times. To do a fax trace you'll need to have the # faxed to, # faxed from, the time and date of the fax. ALSO you'll want to contact your department of insurance/insurance comissioner and file a complaint with them and advise the supervisor you speak with that you have already done so. As long as your claim is something that Should be covered under your policy limitations taking these steps should ultimately bring closure.
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