- Report: #997718
Report - Rebuttal - Arbitrate
Complaint Review: National Vehicle Protection Services
National Vehicle Protection Services12131 Dorsett Road, Suite 101,Maryland Heights, MO Maryland Heights, Missouri United States of America
National Vehicle Protection Services Unprofessional, Aggressive Maryland Heights, Missouri
*UPDATE EX-employee responds: What a crock!
*Consumer Suggestion: Disturbing Info
*REBUTTAL Owner of company: Thank you for bringing this to my attention
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After receiving "permission" to receive an extended warranty and "overriding the system" (BS), I was told what my quote was by this male sales rep who was already getting on my nerves because he was so overly aggressive and obnoxious. I informed the sales rep that I wanted to be emailed a copy of my quote, which he wouldn't do. I also wanted a copy of the contract, so he directed me to the website, briefly skimmed it over with me and insisted that I make a decision today because 1. They couldn't override the system 2. How were they to know that I wouldn't call tomorrow with a broken down transmission. (How does he know it's not already broken down? idiot) So, I must make a decision NOW. I told him I wasn't make a decision today and he repeatedly said "Why wouldn't you? You'll get a refund after 30 days, so give me your CC or VISA information..." and I said "No, I want to go over this info. with my father first" His response: "Give me your father's phone number now and we'll do a conference call." I insisted "NO" and told him all the other companies I had looked at NEVER made me make a decision RIGHT NOW. and he said "Well, I don't know what other co's you're looking at or referring to but I can assure you were are...(and started listing off silly A+, BBB info...)
I told him I wasn't going to argue with him at this point, I wasn't making a decision because my father was the decision maker because HE bought the car! Not me! so... he said "OK GIVE ME your father's cell phone number, we're doing a conference call (again!)" and I said "No, that's innapropriate and he's working..." It went on and on and on and on like this for 20 MINUTES. How does this company receive ANY CUSTOMERS? It's basically a SCAM. I've never encountered such a rude, arrogant, disrespectful, belittling sales rep in my life. Absolutely baffling.
I would NEVER buy product from this company!!! Ended up hanging up on him!
I wouldn't purchase ANYTHING from National Vehicle Protection!
This report was posted on Ripoff Report on 01/16/2013 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/National-Vehicle-Protection-Services/Maryland-Heights-Missouri-/National-Vehicle-Protection-Services-Unprofessional-Aggressive-Maryland-Heights-Missour-997718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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