- Report: #1067005
Report - Rebuttal - Arbitrate
Complaint Review: Nationstar Mortgage, LLC
Nationstar Mortgage, LLCP.O. Box 650783 Dallas, Texas USA
Nationstar Mortgage, LLC Deceptive Mortgage Servicing Practices Dallas Texas
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My home loan was recently transferred to Nationstar Mortgage for servicing. It transferred in "good standing" and Nationstar actually wrote the account was as such in the welcome letter sent to me. I made my June payment the end of the month and included late fees with the payment and it was reversed without explanation July 1st. I have made several requests as to why the payment was reversed and as to date I have not received a reply. I did make the payment after seeing the balance in my checking account and of course it was late. I also tried calling them to ask why it was late and person I spoke literally hung up on my stating I was being rude. Who wouldn't be upset to find out a payment was reversed and no contact had been made as to the reason why and to advise it wasn't accepted. That is the worst customer service I have ever received from any business. From that point I have made communications in writing. They have simply not responded to any of my requests and in addition to that my payment history has been deleted from my account. The payment made and reversal are no longer showing in history as well as the payment made upon my discovery that the payment was reversed. In addition I have received in mail a letter stating a demand is going to be made and foreclosure proceedings to begin if my account is not brought current by a specific date and they are calling my home daily leaving messages. As stated I have made several requests for an explanation why the payment was reversed and no response at all. I have concluded that their objective is to push my account into default and foreclose. This is more commonly known as "Mortrgage Servicing Fraud" and manufactured defaults. They have NOT cooperated with any help to answer and resolve. My mortgage has NEVER been 30 days late until this occurrence. After discovering the payment was reversed and making the payment again I requested that they give a one time grace and not report as late, they have not responded to that either.
All I want is answers and fair treatment of my account without manufacturing a default. I have copies of all transactions proving every item stated here. Also they sent a validation of debt with the welcome letter. I found interest charges in that validation unknown and have requested they validate the debt. It appears this mortgage servicer is deceitful and operates in a manipulative way to take advantage of consumers. Action needs to taken with them as was taken with Bank Of America and it seems no coincidence they work together. Bank of America lost a lawsuit with modifications/foreclosure.
This report was posted on Ripoff Report on 07/15/2013 03:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nationstar-Mortgage-LLC/Dallas-Texas-75265/Nationstar-Mortgage-LLC-Deceptive-Mortgage-Servicing-Practices-Dallas-Texas-1067005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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