- Report: #1164942
Report - Rebuttal - Arbitrate
Complaint Review: NationStar Mortgage
NationStar Mortgage350 Highland Dr. Lewisville, Texas USA
NationStar Mortgage Stilling my money Lewisville Texas
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NationStar company is my mortgage company since it was trnsfered from the other bank in May 2013. It is a nightmare to deal with them. I did not recive any statement from them so I called several times to see what they can provide with for me to see how my money is applied. On 7-8-13 I was told by Havier that because I am in bankrupcy I have no right to the statement. They can only verbally provide me with that information. I asked for the manager. At this poind he just hang up on me. I called again. David told me that to see how the money is applied I need to call every month. I asked for the payment booklet.
I receive a booklet. In January 2014 I start sending some money towards principals, $100-$300 a month. In June I asked for the history of the mortgage. It turnes out that the extra money I sent to them ($1200) was seating in Miss. account. After my complain with BBB some money (supposely) were applied to the principals but not all of it. BBB close the case as unresolved.
In July I sent my mortgage payment and separate check for $200.00. In memo I wrote that it can be applied to principals only. I called on 7-25-14 it was not applied to principals. Amanda told me that if I want to pay extra I need to specefy that on the check. This is exactly what I did and still is not working. When I asked her how to do it in the future she has no answer for me.
They are greedy, and the worst part is it is no way to know where the money goes. I have no idea what else they are doing, but I saw some strange service charges??? There are many complains against NationStar on line why nothing is done about them??? Please count me in for the Class Action against Nation Star Mortgage.
This report was posted on Ripoff Report on 07/25/2014 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/NationStar-Mortgage/Lewisville-Texas-75067/NationStar-Mortgage-Stilling-my-money-Lewisville-Texas-1164942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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