• Report: #1164942

Complaint Review: NationStar Mortgage

  • Submitted: Fri, July 25, 2014
  • Updated: Fri, July 25, 2014

  • Reported By: Viola — San Mateo California
NationStar Mortgage
350 Highland Dr. Lewisville, Texas USA

NationStar Mortgage Stilling my money Lewisville Texas

*Consumer Suggestion: KNOW YOUR RIGHTS AND FIGHT!!!

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NationStar company is my mortgage company since it was trnsfered from the other bank in May 2013. It is a nightmare to deal with them. I did not recive any statement from them so I called several times to see what they can provide with for me to see how my money is applied. On 7-8-13 I was told by Havier that because I am in bankrupcy I have no right to the statement. They can only verbally provide me with that information. I asked for the manager. At this poind he just hang up on me. I called again. David told me that to see how the money is applied I need to call every month. I asked for the payment booklet.

I receive a booklet. In January 2014 I start sending some money towards principals, $100-$300 a month. In June I asked for the history of the mortgage. It turnes out that the extra money I sent to them ($1200) was seating in Miss. account. After my complain with BBB some money (supposely) were applied to the principals but not all of it. BBB close the case as unresolved.

In July I sent my mortgage payment and separate check for $200.00. In memo I wrote that it can be applied to principals only. I called on 7-25-14 it was not applied to principals. Amanda told me that if I want to pay extra I need to specefy that on the check. This is exactly what I did and still is not working. When I asked her how to do it in the future she has no answer for me.

They are greedy, and the worst part is it is no way to know where the money goes. I have no idea what else they are doing, but I saw some strange service charges??? There are  many complains against NationStar on line why nothing is done about them??? Please count me in for the Class Action against Nation Star Mortgage.

This report was posted on Ripoff Report on 07/25/2014 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/NationStar-Mortgage/Lewisville-Texas-75067/NationStar-Mortgage-Stilling-my-money-Lewisville-Texas-1164942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion


AUTHOR: Dana Shafman at END Consulting - ()

Hello Viola,

We are successfully dealing with these exact issues in our office just as you have stated above and we have been able to successfully assert the rights of our clients!

I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just scumbags but they can be beat at their own game too just like the big banks can be defeated.  

It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Nationstar but I commend you for seeking help; too often homeowners do not fight for their consumer and constitutional rights!  With that said, you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR to regulatory agencies outside of Nationstar that assist in fighting for your rights like the CFPB.  I would be more than happy to educate you as to how to fight for your rights.  My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. 

We reviewed your complaint on the show today if you would like to listen, click here.

Let me first point out that Nationstar has violated your right to "No Surprises" as afforded you under the CFPB and RESPA (Dodd-Frank).  Also, Nationstar has violated a plethora of Federal consumer protection laws afforded you under the CFPB and Dodd-Frank to include the “No Runarounds” mandate implemented this year on January 10, 2014.  You can learn more by visiting the CFPB's website and learning more about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB – click here

Please feel free to contact me via email or website as I would be more than happy to contact Nationstar on your behalf to ensure your rights are not further violated and uncover options moving forward...free of charge to you!

My firm, END Consulting, is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation.  We have successfully assisted hundreds of clients in the past year alone in achieving desired results with regards to their mortgage loan(s) to secure ethical, legal and affordable mortgage workout solutions.  The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for you or anyone reading this as we always offer FREE consultation until we can determine if we can assist you to include contacting the lender and/or servicer for you for FREE to uncover the options that exist for you in this situation. You can reach me via email or website. I have had the pleasure of educating thousands of homeowners on their rights and how to assert them to get what they want...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END






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