First off I moved into my apartment at the end of January 2010. The electric and water services were transferred into my name on 1/29/2010 and my first bill was for 3 days, 1/29-1/31. My first bill was 97.86, which consisted of 64.84 for electric at a usage of 174 KW/h, and water with a usage of 27 Cu Ft, billed at 33.02. In 3 days which we had not even moved 80% of our stuff in we could not have used that amount of electric.
I contacted them and was told by the representative that they billed me full charges on the fixed charges, and she was going to submit it to the billing department for adjustment and I would receive an email or a call when it was completed. For the whole month of February I did not receive any calls or messages.
In March I received my new bill showing that there was no adjustment on my charges for the prior month. [continued below]....
..... My new bill was for $367.57, which was 196.57 for 2003 KW/h of electric and $73.14 for 848 Cu Ft of water. I discovered that the water was higher due to a problematic commode, but the electric charges are outrageous. The total for the bill that month was $269.71.
We live in an 813 Sq Ft, 1 BR 1 BA apartment, I use all energy efficient compact fluorescent bulbs, and all my appliances, TV's(2) and laptops(2) are energy star certified. We are also an upstairs apartment. I do not see where we would have used over 2000 KW/h in one month. Where we lived before we had a sub-metering company and we NEVER had a utility bill that amounted $200 for water and electric.
I have online access to my account and I can now see that my utility bill for the month of March is $259.85, I cannot see the final view of the bill(PDF) but the new total does show with this insane total!
I have talked to many people and I have been told by several people that Nationwide Energy Partners(NEP) has over billed them as well. The charges are excessive, and someone needs to step in and take the power to rip the customers off from this company. When you live in a Lifestyle Community, which happens to own NEP, you are FORCED to use NEP for your utility services.