Recently my husband chose Nationwide Movers USA to move our things from Houston to San Diego. The Sales Rep, Dee, was very nice at first. We emailed Dee a detail list of things that will be moved with the EXACT DIMENSIONS on most items. (We do not have exact dimensions for 5 items like things in 2 plastic bags.) The exact dimension came out to be roughly around 396 cubic feet. Dee, then, sent us a quote for $1,460 for the total move. She even told us that it was the total amount (unless we add extra things to the move). She also stated that there are no extra charges like fuel surcharge, etc.
My husband then agreed to their quote. On the day of the move, the movers came very late (scheduled time was 11 AM but they did not show up until 7 PM). When the mover finally did show up, he did a quick walk through, did not say anything and started moving our things to the truck. We did all the packing ourselves so all they had to do was to put our belongings in their truck. The only thing they had to do was throw some blankets over our 4 dressers and taped it up. They used a total of 3 rolls of tape for that procedure.
After they loaded all our items into the truck, the mover said our total cost is now $3,612.94. They also added $150 fuel surcharge and $115 for packing material (3 rolls of tape). These are charges that Dee assured us they do not have. My husband was so angry, he told the movers to take everything off the truck. The movers said to do that would cost us $1,000.00 cash. We do not have $1,000.00 cash on hand nor can we afford $3,612.94 for the move either. So my husband asked to talk to the boss. The mover pulled out his phone and called a guy name Mike. He refused to listen to reason and insisted that we had more stuff than what was on the list. However, everything they moved was on the list with the exact dimensions we had sent to Dee. After some heated conversation, Mike said we have to pay $2,500 for the move or pay $1,000 cash to unload our belongings. With both of our hands tied, we had no choice but to agree to the price tag of $2,500, more than $1,000 above the quote that Dee sent us.
After that, my husband tried to called Dee as well as emailing her to find out why the price had increase drastically. We called repeatedly and no one would pick up. We left messages and no one would call back. After many tries, finally Dee answered the phone and claimed that she had no idea why it happened like that, and that she will look into it and let us know as soon as possible. My husband also asked to speak to someone higher up and tried to get some basic contact information on the company like physical address, email, and phone number, etc. Dee said she would need permission to do that. What decent, honest, and legitimate company would try to hide their actual contact information?
Finally, Dee gave us the number to David Levy, her boss. My husband called him and he promised to look into it and that he would call us back around 4 or 5 PM that day. He did not. The next day we called him more than a dozen times, each time it was an answering machine. When he finally picked up, he did not remember who my husband was and did not know what kind of problem we had. My husband had to remind him. That was less than 24 hours before. He again said he will check, and told us to call him back at 4 oclock Houston time. When we called again at 4, all we got was an answering machine.
It wasn't until a few days later, my wife used a different phone (unfamiliar number to Mr. Levy) that he would answer the phone. David Levy told my wife that he needed to call the moving people to look into the problem and that he would call her back in 10 minutes. Well, an hour passed and he never did call back, so my wife called him, and of course, it was the answering machine. She was so upset, she started calling him non-stop until he would pick up the phone. Finally, I guess he could not take it anymore, David Levy answered the phone and my wife demanded answers which he has none.
My wife has heart problem (atrial fibrillation) so the doctor does not want her stressed out about anything because she could faint from too much stress. But the conversation with Mr. Levy was not going anywhere. We asked him what our exact dimension was, and he said 396 cubic feet (the exact same cubic feet calculated by Dee, who gave us a quote of $1,460 for 396 cf). Then we asked him how come for the exact same cubic feet, Dee gave us a total cost of $1,460; yet, now they want to charge us $3,612.94. Mr. Levy explained that although our total cubic feet is 396, they also have to charge us for "DEATH SPACE".
This is the first time we have heard of "death space". He explained that "death space" is any space that is unoccupied in the truck. For example, the mover put a dresser in the truck. The empty space between the dresser and the ceiling of the truck is called "death space". In other words, the cost for moving 396 cubic feet is $1,460 and we are also responsible to pay for the unoccupied "death space" which is $2152.94. Dee, the sales rep, never said anything about "death space" and only after my wife pressured Mr. Levy into explaining why we were over charged, would he explain how they truly charge their customers. If this is not a scam then I do not know what is.
David Levy did not want to budge. He wanted to charge us that outrageous price. My wife was so upset, she told him that this whole thing is a scam to lure innocent victims into their web of deceit. She also told him that she has a heart condition and that he was making her very stressed out. If she has to be hospitalized, then she would make sure our attorney would send him the hospital bills. That was when Mr. Levy softened up and talked to us in a civilized manner. He agreed to reduce the bill to $2,100.24.
Mr. Levy also assured us that our things would be delivered between March 18 and March 23, 2013. However, the promised date came and went and our things are still nowhere to be found. I called David Levy again and inquired about our things. This time, he assured me it would be within 7 days. It never happened. So we called him yet again, and he said it will come within a few days. In the end, it took 25 days for our belongings to arrive at our house.
Unfortunately, when our stuffs arrived, many of our items were broken or damaged. For example, our double dresser is completely broken, and our treadmill had some damages to it. Once more, we called and emailed both Dee and David Levy, and of course we cannot reach them and they did not responded to our emails either. We took photos of our damaged things and emailed those pictures to them, too. However, I know that they will most likely ignore us, after all, they already have our money.
So far, we do not have any answer and no one is helping us. We can no longer contact Dee either. We do not know what to do or what will happen. I just want everyone to know about this company and be very careful with them because they are scammers and liars. As soon as they get their hands on your money, nothing else matters. Everything they said had been lies. They would do anything and promise everything to lure customers in and as soon as you agreed to the contract, their movers would come in and suck every drop of blood you have. I am sure we are not the only victim to this company.
As a matter of fact, we searched on the net and found many people who experienced the same nightmare that we did with Nationwide Movers USA. If you need movers, please search carefully and ABSOLUTELY STAY AWAY FROM NATIONWIDE MOVERS USA. Please don't make the same mistake we did, and we paid for it dearly. My wife was so upset over the whole ordeal, she has been sick for the past few weeks. It makes me so angry that these moving companies are so willing to lure and scam decent people to earn a few extra bucks. They set up a situation where the consumers hands are tied. We have no other choice but to accept what they offer. PLEASE BE WARE OF NATIONWIDE MOVERS USA. They are scammers and liars.