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Report: #1252424

Complaint Review: Natural Beauty Hair - Internet

  • Submitted:
  • Updated:
  • Reported By: Tfields — Chicago Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Natural Beauty Hair Internet USA

Natural Beauty Hair Salon / ES Hair / Qingdao ES Hair Hair vendor will convince you to buy hair using Paypal, charge extra fees and lie about shipping Qingdao Shandong

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This hair vendor from Alibaba reached out to me back in May of 2015. I purchased the first batch around that time. The price was decent and there were no additional fees. I was told I could return the hair or exchange it in 30 days if I was not satisfied. By the 2nd time I ordered from them I noticed Jason (Jinli) Zhao tacked on a $43 shipping and paypal fee to the invoice in addition to the $421 I was already paying for the hair. I went ahead and paid it anyway. The 3rd time I ordered,  Jason tacked on a $44 shipping and Paypal fee in addition to the $176.50 I was paying for the hair. Once again, I paid this without issue. My client decided that she wanted to swap out 2 of the 5 bundles from that order for longer lengths. I contacted Jason and he immediately had a nasty attitude about my client not being satisfied with the length of the hair. He wanted me to pay the return shipping which he claimed was $25 via FedEx, DHL or UPS. In addition to that, the difference of the new hair which was $19.50 and the new hair shipping to me which was ANOTHER $25. I convinced him that I had been a loyal, regular customer at this point for 3 months and that he should cut me some slack and consider the satisfaction of his customers. After a whole day of scuffling online, he agreed to remove the $19.50 charge.

However, when I went to ship the hair back via FedEx and UPS they both told me it would cost $90!! I went to ship via DHL and they only charged $45, but that was not the amount that Jason told me. Still I paid the $45 to DHL and the $25 Paypal invoice to Jason. I received notification 2 days later that a delivery attempt had been made and failed for the return shipment. They needed addition to an authorization letter to redeliver to a valid address. I later find out  that Jason provided an incorrect return address and phone number which delayed the return process. Still he refused to reimburse any of the money from this now $285 order. That was fine. I wrote the authorization letter and paid the $25 new shipment fee. He promised to ship the new hair on a Monday which means I should have received it by Wednesday as he agreed to always use Overnight shipping. I kept asking for tracking information for this order and he refused to provide it. Early Wednesday morning I reached out to Jason and told him that if he did not provide tracking info I would report him to PayPal. He provided a tracking number but when I tracked the order the shipment had not even been picked up by UPS! I informed Jason of this and it was at that time he told me their business would be closed for a Chinese holiday from Wednesday until Saturday. I told him that my client was supposed to wear this hair in her wedding this Saturday. He said even though he lied by saying it had been shipped on Monday, there was nothing he could do at this point. He was very rude and flat out told me he does not care about my loss of money or business. 

This report was posted on Ripoff Report on 09/02/2015 05:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/natural-beauty-hair/internet/natural-beauty-hair-salon-es-hair-qingdao-es-hair-hair-vendor-will-convince-you-to-bu-1252424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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