Our experience with Natural Blue Pacific Pools, Mike Murphy, Neil Murphy and Chris Michaels was an experience we would not wish on anyone. What should have been a great experience - adding a pool to our property, fun in the sun with our children & grand children & family & friends - was the worst, most stressful & unsatisfying experience in our lives. These employees/owners are the most unprofessional group of people we have ever dealth with. The lack of communication along the way - there is no excuse for this. They have no respect for their customers, do not manage the process & contractors of the project, do not build a quality pool, do not service their pool, do not complete their pool project, tell lies, do not follow through with what they say they are going to do, make excuses for everything, make mistakes that they will not fix, make excuses for their mistakes and are all about cashing your check & not providing or completing a quality pool. They did not show up when they said they would but would never miss the opportunity to pick up a check. This company's ONLY concern is getting paid. Chris Michaels, the salesperson, attempted to communicate to the owners - Mike & Neil Murphy - that we were not getting what we paid for. The owners fired him.
The pool was started in June 2011. As of today, September 14, 2012, our pool is not complete. We provided them with our punch list for completion of the pool in September of last year & then we would pay the last 5% owed to them per the contract. We have not had anyone from Natural Blue Pacific Pools come out to complete this pool since December 2011. We were told the pool would be complete in 6 weeks, possibly 4 by the salesperson, Chris Michaels. The pool still is not completed as of today.
When a family chooses to spend a great portion of their savings, $138,000 on a pool, $10,000 to relocate electric lines, sewer lines & water lines, and $20,000 plus on landscaping, they really want a quality swimming pool, to be treated with respect, not lied to & no service issues.
These are our issues:
Can not get a return phone call from Natural Blue Pacific Pools.
Can not get the manuals to the equipment from them.
The plaster is not done correctly. We requested a dark blue pool & have a light blue pool. Plaster is splotchy. We have footprints, stains, uneven colorization & rough spots. We have had several people in the pool business say that the plaster job is pitiful. Natural Blue Pools say we caused all of these problems. How can that be?
The bottom pool ( we have 2 pools - top pool flows into bottom pool via negative edge ) does not have a cleaner & can not be cleaned. This pool is a junk pool for all of the trash and dirt. Pretty sure their are some plumbing problems making this pool not function properly.
Our automatic leveler does not work. We are still having to fill the pool with a water hose.
The decking has separated & raised 1-2 inches higher than the coping. This happened within 4 weeks of being poured. Natural Blue Pools response is they do not waranty ground movement & they believe it occurred due to watering our landscaping around the pool. How many pools do not have landscaping around it? I would be curious to know if this would have been their excuse if they were the company putting in the landscaping & irrigation. You would think a company would at least waranty their work until the project was completed. or in the least, 4 weeks after installed. Plus several cracks already in the deck.
All 3 of our water features do not work properly. All of them are not level & do not have the proper flow of water. If you adjust the valves to correct on part of the water feature, it either puts too much water flow to another part or restricts to water flow completely to a part of the water feature. Mike Murphy, owner, says that this is normal. Although he attempted to fix them & was not successful.
Rocks are falling off of the water features & fire pits.
Failed to finish painting on the back of our diving platform.
Fire pits do not work & do not have a quick on / off key as requested.
We have had several equipment malfunctions & can not get a return phone call.
The pool decides to overflow at random.
We had poor instruction of the the equipment & trouble shooting problems.
Do not do business with Natural Blue Pacific Pools. Do not do business with any company that employs or is affiliated with Mike Murphy, Neil Murphy or Chris Michaels. They will tell you anything to get you to sign a contract & then lie to you from there on out.
BEWARE & STAY CLEAR AT ALL COSTS!!!!!
Marty & Dawn