- Report: #1072869
Report - Rebuttal - Arbitrate
Complaint Review: Naula
Naula349 Suydam Street Brooklyn, New York USA
Naula - Defective Work - Stupid Company Refused Refund - Interior Designers Avoid At All Costs Brooklyn New York
*Author of original report: Everything OK with Naula
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Angel Naula owns Naula Workshop, Inc. located at 349 Suydam Street, Brooklyn, NY 11237. Angel is a very stupid and bad businessman who risks his business reputation by not giving a dissatisfied customer whose job he messed up a refund resulting in this ripoffreport.com posting and others.
This ripoffreport.com report and all the others are being forwarded to the Interior Designers he boasts he works with on his website including such renowned designers as Robin Wilson, Jamie Drake, Kelly Behun, Philip Gorrivan, and Mark Zeff which is certain to have them see him in a different light. And there will be warnings to the customers of those designers to make sure that those designers do not use Angel for their jobs because if they do there may be sorrow and regrets.
Angel is a self-destructive who would rather battle a customer in court when he is wrong than make a deserved refund and build good will for his business. [continued below]....
Angel appears not be believe in good customer relations and might prefer to risk the reputation of his company with Interior Designers and the general public who use the Internet to check out companies than provide a refund when he messed up a job.
He prefers to spend much more than the amount of the refund on legal fees when the customer has to sue him for the messed up job than make the refund knowing full well that this sort of stubbornness can destroy his business as no Interior Decorator worth his/her salt would refer a client to a tradesman who has this kind of attitude and business policy.
Naula Workshop was hired to make custom made seven foot long sofa cushions for a museum quality sofa which required a particular expertise. Angel Naula represented that he had the expertise when his results make it clear the he did not. His first delivery had the cushions fabricated in a way that were not acceptable. He convinced his customer to use feathers which turned out to be totally unsuitable since after a few months after the customer signed off on the job the cushions shrunk and were no longer suitable for their intended use. Angel refused to provide a refund and eventually the customer had to sue.
Angel insists on going to trial even though his legal fees are probably going to run in excess of $10,000 when he can settle the case for the $3,800 refund. He insists he is right even after seeing the misshapen cushions and seeing that they shrunk by as much as three inches. He must realize that he is wrong but insists on going to trial. That is very, very stupid of him as this poor customer attitude will be all over the Internet and will spread throughout the Interior Design community where designers are certain to shun him in the future.
Most good business people believe in satisfying their customers and providing refunds, but not Angel Naula in this instance when the photographs attached here clearly reveal that he messed up this job. He manufactures very high end custom made furniture. Imagine if you purchased one of his custom made wood tables, chairs, cabinets or beds for $10,000 or more and the veneer delaminates or the seams come apart and he refuses to make a refund just like he is doing here. You would be screwed. You would have to go to court where he might refuse to settle and insist on going to trial just as he is doing here.
Interior Decorators including Robin Wilson, Jamie Drake, Kelly Behun, Philip Gorrivan, and Mark Zeff take note of this and avoid doing business with Angel Naula and his Workshop as your business could be at risk for making a referral to him. There are certain to be consequences for doing business with him. He is stubborn and would prefer to be in court rather than satisfy a dissatisfied customer because he believes he is the right even when he is clearly in the wrong. See the photos! BEWARE. Better to be safe than sorry - stay away from Angel Naula is the opinion of the day.
Angel Naula's lawyer, Edward Jaffe, of the firm Jaffe, Ross & Light, LLP, 880 Third Avenue, New York, NY 10022 engages in underhanded tactics to harass the plaintiff in this case. There was a preliminary conference scheduled in this case and Edward wanted an ajournment. Rather than contact his adversary and arrange for a stipulation so that his adversary would not have to make an unnecessary court appearance which would have been the ethical thing to do, Edward sent an unlicensed individual who was not yet admitted to practice to court to seek an ajournment without giving his adversary a clue that he wanted an ajournment thus wasting his adversary's morning and making him make an unnecessary trip to court.
This appears to be a deliberate and an unethical tactic to harass his opponent which would be most unfair. It is apparent that Edward Jaffe is going to resort to this type of pettifoggery throughout this case to make the litigation as painful as possible rather than settle the case for the $3,800 which was paid for the cushions which are totally useless for which Angel Naula stubbornly refuses to make a refund.
This clearly is going to become a very acrimonious tit-for-tat case based on Angel Naula's wishes and behavior.
This report was posted on Ripoff Report on 08/03/2013 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Naula/Brooklyn-New-York-11237/Naula-Defective-Work-Stupid-Company-Refused-Refund-Interior-Designers-Avoid-At-All-C-1072869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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