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Report: #1290908

Complaint Review: NBAstore.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: CB — Florida USA
  • Author Confirmed What's this?
  • Why?
  • NBAstore.com Nationwide USA

NBAstore.com Ripoff - got item as gift for christmas, returned to get different size - NBAstore never credited or sent Nationwide

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I got a gift for christmas from relative in utah. The gift came with barcode and all tags still attached. The shirt however was the wrong size. 

I went online to nbastore.com and found and printed out and filled out the return sheet. I paid to ship back item.

NBAstore.com never contacted me even though they had name,address,email,shirt, everything....

I called to check on status. Customer srevice was able to see that return was accepted form shipping department. He could see what my address was from return label and was able to look up my relative's address. However, he said they could not process a credit without an order number. Even after admitting he could see purchaser's information and that they indeed had product that I had sent back. Even after admitting that they should also be able to track via barcode and tags (which were also still attached)

So, how did they remedy?? ............by doing absolutely nothing. They now have been paid $30 by my relative for a shirt. I spent $7 shipping the shirt to them. And they will ythen turn around and sell same short to someone esle and make another $30

I really dont understand that a company who behaves so inept and lacks in such basic common sense customer service can possibly own a domian that valauble. NBA should be ashamed.

 

This report was posted on Ripoff Report on 03/01/2016 08:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nbastorecom/nationwide/nbastorecom-ripoff-got-item-as-gift-for-christmas-returned-to-get-different-size-nb-1290908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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