• Report: #1052034

Complaint Review: NCH Software

  • Submitted: Sat, May 18, 2013
  • Updated: Sat, May 18, 2013

  • Reported By: I AM KARMA — Cathedral City California
NCH Software
6120 Greenwood Plaza Blvd Greenwood Village, Colorado USA

NCH Software Never received refund, shoddy software Greenwood Village Colorado

*Consumer Comment: Similar experience to above complaint, but years later

*Author of original report: Amazing Response Thanks RipOffReport.com

*UPDATE Employee ..inside information: Refund issued April 29th

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I purchased a software called Switch which did convert my mp3 files to WMA BUT it was also supposed to send the tagging information with the file conversion. What I got was bits and pieces of tag info IF ANY at all. I talked to tech support TWICE they stated they would give me a refund. I asked for a conformation e-mail BOTH times and NEVER got one. OR the REFUND. The contact info provided is for residents of U.S.A. and Canada. Now I try to get through and all I can do is leave an email. This company is THICK AS A BRICK Aussies will know what that means. Don't deal with NCH software unless you want to get stump busted


This report was posted on Ripoff Report on 05/18/2013 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/NCH-Software/Greenwood-Village-Colorado-80111/NCH-Software-Never-received-refund-shoddy-software-Greenwood-Village-Colorado-1052034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Similar experience to above complaint, but years later

AUTHOR: disgruntled customer - (USA)

Here is a review I posted  on Google tonight...

I downloaded the PhotoStage program to create slideshows. It was listed as free. Once I downloaded it, it said it was the free, unlicensed version, and had a link to buy. I tried it out, and liked it. But before I completed my first slideshow, it said the trial was over, and I could continue to enjoy some of the features of the free version. It let me use everything, so I thought that was pretty good...until I tried to burn to DVD, or share in ANY way. You can create as much as you like, but you can't DO anything with it. Since I liked the trial, and just wanted to be able to make DVD slideshows, I bought the license.

When you buy it, all these other programs pop up, including tech advice...each one for an additional price. I thought I'd be able to burn DVDs of my slideshows with the slide show software, and I thought I'd figured it all out how to use it, so I paid for the one program. They recommend that you save a backup, and I wanted to save it to my portable hard drive, but there wasn't an option to do that, so I clicked on the option to save it to a CD. It didn't save the backup software installation, it saved the trial slideshow I had up. It saved it in a form with no slideshow menue, and when I played it back, it was pixilated and choppy. Horrible.

I went to the menu of the program to see if there was a DVD menu creator included with the program, and when I clicked to burn to DVD, another pop up appeared asking me to download software for their DVD burning program with versions up to $60. REALLY???

By then, I was disgusted, and went back to the invoice email they sent to see how to get a refund. They directed me to a support page on the website. There was a link to getting refunds, and a guarantee of full refund within 30 days. I clicked on it, and it was an uninstall page, nothing about refunds. I went back to support page, followed other links, and was led everywhere, except an actual, REAL link to getting a refund.

On their contact page, they have snail mail, fax, and email that are accessible to everyone, and phone numbers for support that are only available to people that have paid for support. They won't talk to you unless you have proof you paid for support. For the email, they have subcategories relating to reasons why you are writing to them. You guessed it...no category for returns. I finally picked one of the other categories and sent a message saying why I wanted a refund. The page that appeared after the message went through said that they answer messages within a couple of business days, if the message was sent correctly. What does that mean? Are they going to try to tell me that my message wasn't sent correctly? By the way, on the fax option, they have in parenthesis that you can't send refund requests or information about refunds, unless you have been directed by them to do so.

They keep giving the run around, making refunds difficult or impossible, probably hoping you'll give up and suck up the loss. I'm not going to do this. They are about to see how persistent I can be. Sad thing is, the program itself, in it's full form is not bad, but they turned trying to buy it long tern into something shady, nickel and diming you at every step, and trying to keep you from getting a refund when you decide you've had enough of the BS.

I do NOT recommend this company or their software. I would encourage everyone to go to Office Depot or Best Buy and get one of their programs for much less money, hassle, and more features included. I wound up with Photo Explosion Deluxe, a $40 program, but after a coupon and rebate and a special offer of a $10 visa gift card, wound up paying about $15. Tons of image editing filters and options, tons of templates for not just slide shows, but calendars, greeting cards, and so much more. You can also include video, and it had video editing as well. And the DVD burning software is included too. You buy it complete, and the backup is there too. But there are other programs available in stores too that are also a better price and better support. I would stay away from NCH software.  reviewers

I'll be contacting my card about taking the charge off.

The first complaint was years ago, yet this still goes on.  Does this company even care about its' customers?

 
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#2 Author of original report

Amazing Response Thanks RipOffReport.com

AUTHOR: I AM KARMA - ()

I sent NCH tech support a sh*tty lil email using my same email address and got a response the next day. Hmmm, now they know my email address too sell me a product and to answer a nasty AND well diserved email but somehow when it comes to getting a verification email I never got one.Hmmm. All in all I checked with my bank and the refund majically appeared. *They tried to sell me a platinum support package to get my refund raised to Priority status.* I guess I'm a lucky one this company will try too get money out of you anyway they can. I don't need to tell you fellow AMERICANS this but BEWARE when dealing with any company outside the 50 states we know the BS games they play. I have since blocked any transactions from NCH Software with my banks fraud department. Thank You RipoffReport.com

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#3 UPDATE Employee ..inside information

Refund issued April 29th

AUTHOR: NCH_Support - ()

Hello,  I'm the customer service manager for NCH Software.  I want to apologize for the trouble you had with our Switch software, and confirm that we did indeed issue a refund on April 29th, 2013.   This can sometimes take 10 to 14 business days due to international banking.   It has been approved by our bank, please check with your bank on it's status.

 

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