ED Magedson – Founder
NCIX.com2-3900,14th Avenue, Markham, Ontario L3R 4R3 Markham, Ontario Canada
NCIX.com Sold defective motherboards at its warehouse sale on May 25, 2013 (without inspection), and later internally distributed a memo to not accept these products and state it was "physical damage" Markham, Ontario
I went to the NCIX warehouse sale on May 25, 2013 at Markham Ontario - Showroom. There I bought a computer case as well as a motherboard. When I got home I inspected it carefully and realized one of the pins of the motherboard was bent. There's a 7 day window for returns even for onsale/warehouse sale items.
I drove back to the site where I had bought it which is called located in Markham, Ontario - the NCIX showroom. There I went to the returns department and asked for a return, as the motherboard was damaged. The man named Edward subsequently looked at the motherboard, and said "physical damage" cannot return. I was baffled, I had never used it ever I swear and this man just says it's physical damage and it was not NCIX's fault. I then said may I speak to your manager, he said "There was a memo recently distributed stating we cannot accept these any of these returns, I am just a small potato I can't do anything". I honestly bought the motherboard damaged and this man starts yelling at me in the utmost rude manner - the worst customer service, may I add, that I have ever seen in my life.
He says rudely for me to call the headquarters because, again, he is a Small Potato and cannot do anything, even tell me the manager's name. So I call at the desk, not leaving it for any single moment. The customer service phone line asks for Edward here to pick up the phone and answer some questions. Edward then Makes Up Lies and says he escalated it already to his manager Luigi and was told he could not accept it. Load of bull I have been standing here for over half an hour and he tells me that he had spoken to the manager/had the manager inspect it himself/and was told the motherboard is rejected.
I honestly have never seen worst customer service in my life. Desmond So was the man on the phone, he was equally unhelpful.
I am totally baffled by this scheme that I suspect was to sell all defective motherboards then subsequently distribute an internal memo to reject all such returns. I am never spending a dollar at this unethical store again, and I suggest you all to do the same. I have never seen such horrible customer service, and I have never seen such poor quality in products and ethical practices. I am just baffled beyond words, especially when Desmond So put me on hold for ten minutes when I asked to speak to the manager and then hung up on me. Then, Edward (who works at the NCIX showroom in Markham) said, "Motherboard DEAD?!?" - totally baffled.
For a business in Canada to act this way, I feel sorry for all its consumers. If you want to avoid such a horrible experience. I totally recommend 100% to avoid this company at all costs. Sure your product will be cheaper by a few, but when you get that defective product - they're sure to blame it on you.
(People in line who also attempted the Returns desk at my visit included:
man who said HDMI cable was not working on his lenovo laptop which appeared new; same man checked the HDMI cable then said it's working, then man said can you check it against my laptop; he said No laptop, no checking on laptop, that is your laptop it must be broken, your plugs must be broken etc. etc. Man was totally dissatisfied and left.
mother and son approach the desk with warehouse sale items, he checks it and it isn't working either and suggests that I report this to the better business bureau as well.)
- worst store, worst customer service, I will never drop a penny at this entire franchise EVER AGAIN
This report was posted on Ripoff Report on 05/31/2013 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/NCIXcom/Markham-Ontario-L3R-4R3/NCIXcom-Sold-defective-motherboards-at-its-warehouse-sale-on-May-25-2013-without-inspe-1055462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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