• Report: #836835

Complaint Review: NeonBrite

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  • Submitted: Thu, February 09, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: emma — Brooklyn New York United States of America
NeonBrite
4040 Avondale Ave Apt 309 Dallas, Texas United States of America

NeonBrite Fraud,never gor a refund, poor communication, product was inferior, false advertising. Dallas, Texas

*Consumer Comment: Great experience, happy customer!

*Consumer Comment: Satisfied Customer

*Consumer Comment: Real business, best price.

*Author of original report: Asking for more money, where is my refund you promised?

*REBUTTAL Owner of company: Regrettable...

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I was looking into getting a dental retainer to replace one that was lost.  My biggest mistake was contacting this company.  First of all, the website is misleading.  There is a specific retainer I wanted with a particular function.  After reading the description on the website, I clicked the buy it button, expecting the product to do what it  said in the description.  I purchased both an upper and lower retainer from this company.  Here is what is on the website.

"When using this dental retainer, a metal wire shows, unlike the Essix retainer (which is clear or 'Invisible').  When one smiles others are able to see the dental retainer wire; retainers with the wire across the front teeth are used mostly to keep teeth from shifting, but can also be used to move teeth; That type is called a 'Hawley with Finger Springs'. Finger Springs are small clasps that add pressure to one side of the tooth, "moving" it along the retaining wire.
BUY HAWLEY RETAINERS HERE

I assumed the retainer would help shift my teeth after reading the description. When I received the product, the upper did not fit properly.  The lower fit, but it did not move my teeth like I assumed from reading the description. 

Right around this time, I lost access to my email, and had to use a different email.  I explained this several times to the merchant, to clarify why my emails were being sent from a different address.  I told him my concerns and he promised a replacement.  Every time I would send this person an email, he would take weeks before ever replying.

 When he did reply, he would pretend that he did not know what I was talking about.  I explained the situation to him several times, and he promised replacements.  At one time, he told me he would be sending a new retainer in the mail with a tracking number.  This never happened.   What he did do was demand more money from me.

  After over a month of trying to get this matter resolved, I contacted my credit card company with a dispute.  The response I got from the merchant was that if I returned the product, I would get a refund.  I returned the product but never received a refund.  The merchant is a liar and a fraud.  He does not have clear policies about his services.  How can you tell a client that you will provide a refund and then after you receive the product, change our mind?  I have all of the emails that were sent to me as well as the form where he gives a written instruction for me to return the product.

In one of my emails, he rudely tells me to "Have a nice life."   This is after I told him that it was ridiculous for me to pay more money when he had already promised me free replacements at no extra cost.  Now I am stuck with this charge and no product to speak of.  The merchant does not wish to further communicate with me.  He pretends to not know what I am talking about eveytime I try to contact him.  After promising a refund, he then tells me that he cannot give me one.


This report was posted on Ripoff Report on 02/09/2012 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/NeonBrite/Dallas-Texas-75219/NeonBrite-Fraudnever-gor-a-refund-poor-communication-product-was-inferior-false-adver-836835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Great experience, happy customer!

AUTHOR: FarBeyondMe - ()

I'm sorry there are negative reviews of this business. I couldn't be happier with the service I've received, and I would recommend them to friends in a heartbeat.

I ordered a flexible partial denture to replace 2 teeth that have been missing from my smile for over 3 years. I've hated to smile during this time and went from someone with great confidence to someone who barely wants to leave the house. 

I couldn't afford any options provided by dentists and orthodontists. Even those that were sympathetic to my situation were still too expensive. $1500 plus in most cases for even the most basic of solutions. Neon Brite offered a solution that was about a third of that cost.

The owner communicated via email throughout the entire process. He was polite, explained every process and step, and he answered questions I had both before I paid for the device and after I'd already received it. Customer service from before receiving my money to after he had no prospect of receiving more. That's great service, in my book. Plus, everything happened as he said it would. From shipping of supplies to me, back to him, and then to receiving the final product - it's all been exactly as the website stated it would be.

I'm really grateful for his services and products and would recommend him without hesitation.

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#2 Consumer Comment

Satisfied Customer

AUTHOR: Shawnta - ()

 I just want to say how unfortunate it is that this company is getting negative reviews which could possibly turn away people like myself that really cannot afford such appliances.  Neonbrite is the last company you should be worried about ripping you off.  I ordered appliances from this company twice and so far, I have been extremely satisfied.  I am greatful for Rob. Truly I am. 

I do not work for this company or endorse any of the products.  I am an honest consumer wanting to spread the word for other people in my situation who may be skepital to use these services because of negative reviews.  Please save money while getting a great product that would otherwise cost you twice as much as Neonbrite charges. 

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#3 Consumer Comment

Real business, best price.

AUTHOR: TravisVought - ()

My name is Travis  and until today I was missing one of my front teeth.  It made me feel very self conscious and for the past 6 months I had not replaced my tooth at the dentist due to the high cost.  When I looked at the online sites offering mail order dentistry some seemed less than promising.  Initially i steered away from Neonbrite due to the 3 reviews on this site from people who obviously had a bad experience.  After searching a bit more and seeing you tube video's of people using thier ppliances from neonbrite i decided to give it a chance.  Because payment can be made through paypal the transactions are guarenteed.  

About a week after placing my order i received my trays for impressions.  I mixed the base and epoxy as shown in an online video and was easily able to take my own impressions with no more discomfort than having it done at a dentist office.  

I sent back the finished impressions in the provided box and today 12/6/2013 i received a wonderful fitting partial denture that makes my mouth look and feel great. 

I cannot thank Rob enough for giving me my smile back.

will use again if the need should occur.

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#4 Author of original report

Asking for more money, where is my refund you promised?

AUTHOR: anonymous - ()

It's very interesting that the response from this "Rob " person is an attempt at soliciting more funds out of someone who has already lost money from his scam.  This man promised me a refund after returning his product, which I did.  I still have not gotten my refund.  All he keeps asking for is more money.  I have all of the emails saved when he told me that my money would be returned.  People should think long and hard before dealing with  this www.neonbrite .  I have been searching and I am not the only person who has a complaint about this website.  Not only is the customer service deplorable, the owner is a liar and is downright rude.
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#5 REBUTTAL Owner of company

Regrettable...

AUTHOR: Rob - (United States of America)

because we do offer a product that will help shift teeth (slightly) and it's not the Essix Retainer. Our Retainers do exactly as they imply, they retain your current tooth position, therefore, whatever position your teeth are in when you place them into the 'Impression Material'...is the position the retainer will be made.  

If you're looking for movement, may I suggest you look at our aligners: http://www.dental-lab-direct.com/Invisible_Braces.php

E-mail me for more information.

I'm fairly certain the Aligner will improve your situation, but we won't know until we have a model of your teeth to examine...the cost of the 'Impression Kit' is included in the price of the product.

We have an option on our storefront for an EXM, which is $80, where we send you the 'Impression Kit' and when we receive your impressions will tell you if you are a candidate for the aligner and how many trays (if more than one is needed) it will take for alignment. 

NOTE: If you ARE a candidate for the aligner, $60 of the $80 will be applied to your first aligner, or for whichever product is called...

If you're not a candidate, we will make suggestions on the best way in which to align them and at the best cost. We can work with your dentist to achieve your desired alignment.

To begin, go to:
http://neonbrite.com/mm5/merchant.mvc?Screen=PROD&Store_Code=NB&Product_Code=EXM&Category_Code=

Order the EXM, and I'll get an 'Impression Kit' right out to you...but, our retainers do exactly what they imply, they will retain your current tooth position...either Clear or Wire (unless it's a gap, which would call for a gap closing wire retainer)
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