- Report: #836835
Report - Rebuttal - Arbitrate
Complaint Review: NeonBrite
NeonBrite4040 Avondale Ave Apt 309 Dallas, Texas United States of America
NeonBrite Fraud,never gor a refund, poor communication, product was inferior, false advertising. Dallas, Texas
*Consumer Comment: Great experience, happy customer!
*Consumer Comment: Satisfied Customer
*Consumer Comment: Real business, best price.
*Author of original report: Asking for more money, where is my refund you promised?
*REBUTTAL Owner of company: Regrettable...
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"When using this dental retainer, a metal wire shows, unlike the Essix retainer (which is clear or 'Invisible'). When one smiles others are able to see the dental retainer wire; retainers with the wire across the front teeth are used mostly to keep teeth from shifting, but can also be used to move teeth; That type is called a 'Hawley with Finger Springs'. Finger Springs are small clasps that add pressure to one side of the tooth, "moving" it along the retaining wire.
BUY HAWLEY RETAINERS HERE
I assumed the retainer would help shift my teeth after reading the description. When I received the product, the upper did not fit properly. The lower fit, but it did not move my teeth like I assumed from reading the description.
Right around this time, I lost access to my email, and had to use a different email. I explained this several times to the merchant, to clarify why my emails were being sent from a different address. I told him my concerns and he promised a replacement. Every time I would send this person an email, he would take weeks before ever replying.
When he did reply, he would pretend that he did not know what I was talking about. I explained the situation to him several times, and he promised replacements. At one time, he told me he would be sending a new retainer in the mail with a tracking number. This never happened. What he did do was demand more money from me.
After over a month of trying to get this matter resolved, I contacted my credit card company with a dispute. The response I got from the merchant was that if I returned the product, I would get a refund. I returned the product but never received a refund. The merchant is a liar and a fraud. He does not have clear policies about his services. How can you tell a client that you will provide a refund and then after you receive the product, change our mind? I have all of the emails that were sent to me as well as the form where he gives a written instruction for me to return the product.
In one of my emails, he rudely tells me to "Have a nice life." This is after I told him that it was ridiculous for me to pay more money when he had already promised me free replacements at no extra cost. Now I am stuck with this charge and no product to speak of. The merchant does not wish to further communicate with me. He pretends to not know what I am talking about eveytime I try to contact him. After promising a refund, he then tells me that he cannot give me one.
This report was posted on Ripoff Report on 02/09/2012 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/NeonBrite/Dallas-Texas-75219/NeonBrite-Fraudnever-gor-a-refund-poor-communication-product-was-inferior-false-adver-836835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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