- Report: #757416
Report - Rebuttal - Arbitrate
Complaint Review: Neptune Society
Neptune Society5400 Ward Road Arvada, Colorado United States of America
Neptune Society Purchasers Beware of this practice Arvada, Colorado
*Consumer Suggestion: Urn Returned for Refund
*Author of original report: Update to Channel 7 airing of Neptune Society
*Author of original report: To previous author
*Consumer Comment: Returning Urn?
*Consumer Comment: Neptune legal and ethical
*Author of original report: Update to this report
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This company is still skirting around the law by not offering or allowing the consumer the option of obtaining the urn and merchandise at time of need. This option would require Neptune to place the amount paid on retail merchandise agreement into trust similar to the 75% required on pre-need funeral agreement. Rather, they present the option of delivering the urn and merchandise within 15 days. They only present this option as this option does not require placing the amount in trust. This is evident resulting from requiring you to place your initials in the box acknowledging urn and merchandise will be delivered via courier. In essence, a plan costing $1,716.95, (this amount excludes the transportation and relocation coverage) less than is placed in the trust fund.
Those that have already purchased a plan, refer back to your memory, while sitting with a sales representative with Neptune, there was never a mention of receiving the merchandise kit at time of need. They spun it by saying, we want you to have the merchandise to prevent any kind of up selling. Up selling has nothing to do with this omission, by accepting the urn and merchandise via courier this is Neptunes method of avoiding trust fund requirement.
I recently discovered this requirement while researching other issues on DORAs website with respect to Neptune. I immediately brought up this issue to management and their in-house General Counsel (along with making them aware that I was never informed or trained to offer this) to determine the merit prior to continuing to sell the Neptune plan. They responded by saying there was no merit in my inquiry, and subsequently I was served with a termination notice that day.
For those that have purchased a plan with me or any other reps. Look and review the retail merchandise agreement to gain a further understanding of what I am addressing. Then, visit DORA website to gain a copy of the stipulated agreement to corroborate this willful omission by Neptune.
Ask yourself, if the option was presented to you to secure your investment, would you have taken the option? Of course you would of, price was still the same and your money would have been trusted and protected. I have contacted Channel 7, the investigator to expose Neptune and this violation. I will keep all of you posted on when I am to meet as a date has not been determined.
Please keep checking back to this site as I will announce the date to which it will air on channel 7. Any rebuttal should be made directly to this article. I will reach out to all that may have lingering questions. I have contacted DORA to alert them of Neptunes practices, have confidence that they will perform their own investigation. There may be other remedies available to past customers. You can also file a complaint directly with DORA. Please keep checking back to this website as I will provide periodic updates.
This report was posted on Ripoff Report on 07/27/2011 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Neptune-Society/Arvada-Colorado-80004/Neptune-Society-Purchasers-Beware-of-this-practice-Arvada-Colorado-757416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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