- Report: #1102125
Report - Rebuttal - Arbitrate
Complaint Review: Nerium International LLC
Nerium International LLC4004 Belt Line Road, Suite 112 Addison, Texas USA
Nerium International LLC They would not refund the materials which were unopened and unused. Addison Texas
*Author of original report: I finally got my refund
*UPDATE Employee ..inside information: Yup! Scammers
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In June, I decided to become a brand partner with Nerium International LLC. I had no intention of working a business with them but wanted to try the product for a couple of months. During that time period there were no results so I decided that I no longer wanted to be a customer/brand partner. I contacted Nerium to return the product along with the brand partner materials. I specifically asked the customer service rep, in email, if I would get a full refund for the materials which were unopened and unused. I informed her that the book that came with the materials was highlighted and that I would not be returning it but everything else I would be returning. I asked her if I would get a refund for those materials. She wrote it depended on the condition of the materials and if they would be able to re-use them. After spending over $14.00 to return the products and materials, I only got a partial refund for the product because they charge a 20% re-stocking fee, which I find to be a rip off. I then asked about the refund for the materials. I was then notified that since not all of the materials were returned, they couldn't re-use the materials and I would not be getting a refund. Why wasn't I notified about this when I first asked? Now not only am I out $130, but have nothing to show for it. The least they can do is send me back the materials I paid for. I feel that I was ripped off and that customer service did absolutely nothing to make this right. It felt like they were telling me, "screw you." I also contacted the CEO, Jeff Olson, and there's been no response. I work with another company that treat their customers and business builders like royalty. They go out of their way to make sure the customer is satisfied. Not Nerium. Not everyone can afford to lose $130. It tells me that they care more about the money than they do their customers/brand partners. The way I was treated was absolutely disgusting. They kept going back to policies and procedures, terms of agreement, etc. Exceptions do get made and I would think that they would want to do everything they could to make things right regardless of what their terms of agreement said. That's just good business sense which they don't seem to have.
This report was posted on Ripoff Report on 11/25/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nerium-International-LLC/Addison-Texas-75001/Nerium-International-LLC-They-would-not-refund-the-materials-which-were-unopened-and-unus-1102125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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