net 10 wireless trac phone rip off, will not refund my money, hours on phone with poor customer service, wrong sim cards, phones dont work, internet never worked, Internet
0Author 0Consumer 0Employee/Owner
I purchased 2 net10 phones and 2 airtime cards for a total of 174.53. (i called and they said only one model worked in my area, so even though i did not like that phone, i purchased it so i would have service). when phones arrived, they did not work. I called and spoke to numerous people. The first person told me it was the airtime card and to purchase a new one, so even though I purchased 2, $50 cards, I purchased another one, hoping that was the problem so I could have a phone for work, instead a waste of 50 more dollars and no working phone for a week! After calling back again and transferred to departments ,they said they sent me wrong sim cards and I had to wait until new sims were sent in mail for phones to work because they sent me the wrong ones. Then i spent countless hours again putting different code entry modes to make them work. I could make phone calls but internet never worked. i called back and after spending a lot of time troubleshooting phones and they still never worked. I did this over and over again.I went with a new service provider and asked for my refund before 30 days was up and talked on the phone for 4 hours, wasting my entire day, being transferred to managers supposely and so fourth and they would not give me a refund. Supposely now I will have a call back between 24 and 48 business hours from the escalation department. They also told me they would call back about internet and never did. They have very poor customer service, and do not speak good english. I have wrote down numerous "interaction numbers", and when I call back and give them interaction numbers they dont see them, or the ones they do say have something on them for example, the girl gave me a "interaction number" for my refund and they sais that number was about me having problems with text, which is not true! They are a scam! So even though, phones never worked, I have documentation of numerous times I called to get phones to work, called for refund within 30 days I did not get it! rip-off!!!!!!!!! I will continue to report them to anybody I can for them ripping me off until I get my money back!
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