- Report: #645412
Report - Rebuttal - Arbitrate
Complaint Review: net 10
net 10Internet United States of America
net 10 net 10, trac phone deactivated my pregnant and emotionally ill wife's net 10 phone for no reason what-so-ever and claimed her service ended on sept 24th,2010. Internet
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She turned it on and it read that the sim card activation failed.
It also reads that she has service until 04-01-14 with 151 remaining minutes left.
we went through 3 seperate people and were hung up on once, and 3 hours later after getting to work an hour and a half late, the phone is still deactivated with 151 minutes.
I took photos of the phone for proof in case they decide to mess it up even worse,
and my wife is 5 months pregnant and has emotional issues and goes to therapy.
This has greatly shaken her up.
I lost 90 minutes on the clock at work, and about another $ 20.00 in delivery tips because net 10 had me hemmed up on the phone on and off hold and arguing and yelling back and forth, and when I threatened to take them to civil court I received no reaction what-so-ever !!!
After while though they claimed all of a sudden that, "oh" our systems haven't updated any of the pin reloads for the minutes for her phone and that her service doesn't expire until dec 31 2010.
I of course argued this and in the process, net 10 had me on the phone so long that my phone battery died, thus making me even leter to work because I had to charge my phone first because I delivery pizza for a living and a cell phone is mandatory.
My wife's cell phone is mandatory because she is pregnant and we have a 2 year old and she needs communication when I'm at work and she has a doc appointment or something.
now she has to spend $ 60.00 on a new phone she can't afford.
This report was posted on Ripoff Report on 09/28/2010 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/net-10/internet/net-10-net-10-trac-phone-deactivated-my-pregnant-and-emotionally-ill-wifes-net-10-phone-645412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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