- Report: #1109514
Report - Rebuttal - Arbitrate
Complaint Review: NET TEN
NET TEN9700 Nw 112th Avenue Miami, FL 33178 United State Arlington, Select State/Province USA
NET TEN NET TEN PREPAID CELLULAR Net Ten has HORRIBLE customer service......4 months in a row even though I was on auto refill they shut my phone down at end of month.....it took me 20 minutes to give all the info again each time they shut my phone down and they said it would not happen again but every month it happened and what would of been the 4th month I happened to call to check to make sure it was set for auto refill and once again they said it wasn't......I was very angry and wanted credit for them going to do it to me a 4th month in a row---they would not offer credit Arlington TX
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I had Net Ten for like a year when suddenly I had a CC lost or stolen so it got replaced , I called Net Ten to enter the new card...That is when my troubles began. They enrolled me again in auto refill which gives you a discount to $45 ....First month ---end of month ----did not refill ---they shut phone off----I called them and they entered all the info again (this takes 15 min each time ) they said there will be no more problems ....Second Month.....same thing .......redid the whole procedure again ......third month ----at end of month---
I don't trust them so I call them day before auto refill is to go at midnight and check to see if everything is okay.....the guy tells me it is not on auto refill and I was very angry to say the least.....one month they left my husband with no active phone service in the middle of nowhere.......I was like listen every time I call you guys you say there is only one CC in the file and it is on auto refill but when you are suppossed to do it ---it never happens .....now mind you the month before the guy issues me a credit cause it was shut down for 2 days and promised me that would not happen again......
I said listen ---if I had not called you ---you guys were going to do the same thing to me again.for the 4th month....Does that not mean something to you? Do you not care about your customers? Anyway I went through two Supervisors and both of them said there was nothing they can do.......I told them they have the worst customer service I have ever seen and if I ever treated a customer like that when I was in Customer Service and I was the MGR I would of been fired.......
BOTTOM LINE ----NET TEN SIMPLY DOES NOT CARE ABOUT THE CUSTOMER!!! DO NOT USE THEM------I HOPE TO REACH AT LEAST 20 PEOPLE THAT WILL USE BOOST OR WALMARTS STRAIGHT TALK.(EXCELLANT CUSTOMER SERVICE).I use Boost with my phone and I am going to buy my husband another phone so he can use one of them also......When I didn't have prepaid I had ATT and they have excellent customer service ---if they did even the slightest thing wrong they would acknowledge it and credit you .....it is very obvious NET TEN DOES NOT CARE!!!!! DO NOT HONOR A COMPANY LIKE THAT BY USING THEM!!!!!
This report was posted on Ripoff Report on 12/23/2013 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/NET-TEN-/Arlington-Select-StateProvince-76001/NET-TEN-NET-TEN-PREPAID-CELLULAR-Net-Ten-has-HORRIBLE-customer-service4-months-in-1109514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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