• Report: #190740

Complaint Review: Netdropshipper.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, May 09, 2006
  • Updated: Fri, May 12, 2006

  • Reported By:Mamaroneck New York
Netdropshipper.com
8491 Sunset Blvd. Suite 868 Los Angeles, California U.S.A.

Netdropshipper.com ripoff dishonest e-mails no comunications,failing and unwilling to resolve an issue created Los Angeles California

*Consumer Comment: Who's the liar?

*UPDATE Employee: Message from Management

*Consumer Comment: Their telephone number

*Author of original report: Netdropshipper threatening customers instead of helping

*Author of original report: Netdropshipper threatening customers instead of helping

*Author of original report: Netdropshipper threatening customers instead of helping

*Author of original report: Netdropshipper threatening customers instead of helping

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I become a member of this web-located company in february 2005. Beside manu other problems, will touch only the last one, which made me to start take these measures against www.netdropshipper.com.

In 03/19/2006 I placed an order with this company - number of order c20241-163209 - using their online ordering procedure - for an amount of $600 to purchase one Yamaha Home Theater for one of my E-bay customers. The company request for any payments over $400 a check or a Money Order so I sent them an electronic check from my bank account.

After a few days, I received an e-mail from the dropshipping company - www.netdropshipper.com - being asked for an extra $65 because "the package was too big" and I have to pay for the extra shipping.

I responded telling them that, once the order has been placed for a certain amount I have no intention in paying extra money for an item already paid. Also I specified - in case there's still an extra amount to be paid for shipping, I want a full refund and the order to be canceled.

www.netdropshipping.com responded with an e-mail stating that they will pay for the extra shipping costs and that the item will be sent soon.

I have to add that there is no other way to contact this company but thru e-mails and fax. They don't have a phone number posted and their so-called "Live Support" on the web-site is always Offline.

In 03/30/2006 the money left my bank account and I have been sent a tracking number for my item. XXXXXXXXXXXXXXXXXX653765 - UPS.

I checked the tracking number several times and I find out that the item, being too heavy, has been returned. As www.netdropshipping.com is a dropshipping company, the sender address on this parcel was mine so the package has been sent to my address by UPS.

In 04/06/2006 I checked again the tracking number and I find out that the item was "out for delivery" starting with 04/04/2006. I called UPS to find out what's going on and I have been told that the package has been lost and that UPS is now going to check the package in order to see what happened.

I have been also told that the shipper of the package AND the owner of the UPS account - in this case www.netdropshipper.com - will have to open a claim in order to have a reimbursment of the money for this package.

I e-mailed www.netdropshipper.com telling them that there is a problem with the package and that they will need to make a claim.
Tue, 11 Apr 2006 13:00:00 -0700 www.netdropshipper.com answer:

"Dear member,

We cannot make a claim for a package that was not lost. It is still in transit. You have to contact UPS to schedule a delivery.

Thank you for being part of NetDropshipper.com"

I called again UPS and I find out that now the package "has been damaged in transit" and I received the same story - the owner of the UPS account - www.netdropshipper.com - will have to make a claim for this parcel.

I e-mailed once again www.netdropshipper.com.

Tue, 11 Apr 2006 13:29:43 -0700 www.netdropshipper.com answer:

"Dear member,

file a claim on what? the package is not lost. It is in UPSs possession

Thank you for being part of NetDropshipper.com"

I checked again with UPS to find out if there is any claim opened for the package and I have been told nobody opened one. So I e-mailed again www.netdropshipper.com :

Tuesday, April 11, 2006 2:02 PM

"The package appears - on the UPS tracking number - as "out for delivery" from almost one week now. This is the last info that has been added to the tracking number. I called UPS today and because they cannot tell me anything about the whereabouts of the package, they transfered me to the tracking department. The representative told me to ask the owner of the UPS account that made the shipping - in this case your company - to fill a claim so they can open an investigation and to find where the package is. Please try to resolve with me this situation."

Wed, 12 Apr 2006 12:24:31 -0700 www.netdropshipper.com answer:

"Dear member,

We will call UPS to file a claim

Thank you for being part of NetDropshipper.com"

The following information has been posted on 04/12/2006 on UPS site about the package:

"THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS"

So I called again UPS to find out if there's any claim opened and I have been told again that nobody opened a claim and that ONLY the the owner of the UPS account that made the shipping - in this case www.netdropshipper.com can open the claim.

In the meantime, my www.netdropshipper.com account has been charged $45. I e-mailed them again asking what's with this extracharge in my account.

Mon, 17 Apr 2006 13:04:12 -0700 www.netdropshipper.com answer:

"03-28-2006 Order XXXXXX-xxxxxx9 $65.00 additional shipping"


Wednesday, April 26, 2006 11:07 AM I e-mailed again www.netdropshiper.com :

"Hello,

I called again UPS today and they told me there's no claim regarding this package.
PLEASE call UPS and make a claim because there's over $600 which I have to refund my customer with. There's no package, nobody seems interested to make a claim.

Thank you."

Wed, 26 Apr 2006 11:45:24 -0700 www.netdropshipper.com answer:

"Dear member,

Claim was filed on your behalf last week and you have the right to follow up with UPS
Your claim id is 42 4365 376 5

Thank you for being part of NetDropshipper.com"

I called UPS to check what is the status of the claim giving them the claim id received from www.netdropshipper.com. UPS representative told me there's no claim opened and there's nothing to show that somebody received a claim id.

From there on, I e-mailed www.netdropshipper.com at least 10 times trying to find what's going on. I didn't receive any other answers, even if I sent messages at all (8) their e-mail addresses. Nobody ever answered. I checked everyday my e-mail account, also the bulk folder. Nothing.

Yesterday Mon, 8 May 2006 21:42:04 I sent them an e-mail containg all data and asking them to resolve this issue ASAP.

My e-mail:


"Dear Madam/ Sir,

Please advise regarding this situation:

1. I placed the order number c20241-163209 for:

Qty: 1 Yamaha CinemaStation DVX-S200P - High Powered 5.1 Home Theater System $549.99



Sub-Total: $549.99
Shipping: $35.24
Dropship Fee: $1.50
Tax: $0.00
Applied Credit: $586.73
Total: $586.73

NetDropshipper.com



2. This order was sent, but never arrived to destination being lost/ damaged during UPS operations, please check tracking number 1Z14V5A24243653765 .

3. I sent several e-mails, starting with April 4th, asking your representatives to open a claim with UPS regarding this loss - your company being the ONLY ONE ENTITLED to open this claim as a registered shipper with UPS.

4. In April 26Th I finally received the following e-mail stating an
NONEXISTENT CLAIM ID# 42 4365 376 5
.
**********************

Dear member,

Claim was filed on your behalf last week and you have the right to follow up with UPS
Your claim id is 42 4365 376 5

Thank you for being part of NetDropshipper.com

**********************

5. I've sent another bunch of e-mails as soon as I've checked the status of this NONEXISTENT claim id, directly with the UPS representatives. Unfortunately I never received an answer anymore.

PLEASE NOTE:

There is over a month since I made a payment for an order my customer nor I EVER RECEIVED.
Your company/ business representatives are careless in solving this issue with UPS.
In the mean time my payment of 586.73 was received by you and is still in YOUR account.

Please understand that this situation have to come to an end. That's why, I would really appreciate an answer to my e-mails.
If you won't consider a quick solution I will be forced to claim my rights with the entitled authorities.
At this point I will really appreciate a full refund, NOT a credit with your company as much as I will not take the chance to shop from your site unless I will know for guaranteed that the person sending me that NONEXISTENT claim id with UPS, is not a part of your business anymore and even than, how would you explain the fact that NONE of my latest e-mails have been responded?

Thank you in advance for taking your time in solving this matter and I hope you will come with a reasonable decision in a reasonable timing.

I remind you again that in case that you fail giving me a quick solving of this issue, I will follow not only the legal procedure, but I will start informing the Bad Business Bureau, the California and New York State Consumer Protection, the Federal Trade Commision and ALL other legal authorities.

This e-mail is my last attempt to recover my loss in an amiable way.

Tue, 9 May 2006 12:43:43 -0700 www.netdropshipper.com answer:

"Hello,

We emailed you yesterday regarding this issue. Did you receive our email?"

Of course I never received ANY e-mails from them. So I responded quick:

Tue, 9 May 2006 14:46:23 -0700

" I didn't receive ANY e-mails from your company in the last two weeks. "

Claudius
Mamaroneck, New York
U.S.A.

This report was posted on Ripoff Report on 05/09/2006 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netdropshippercom/Los-Angeles-California-90069/Netdropshippercom-ripoff-dishonest-e-mails-no-comunicationsfailing-and-unwilling-to-reso-190740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Netdropshipper.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Who's the liar?

AUTHOR: Claudius - (U.S.A.)


1. UPS, not Netdropshipper.com damaged the package you sent to me. It will become MY package when it will be in MY possession, NOT BEFORE, as much as I have never seen nor touched the package!

2. Netdropshipper.com employee is amazed. What for: I consider them responsible for doing what they were payed for: ITEM and DELIVERY.

3. Netdropshipper.com cannot refund a lost/damaged item unless the transporter - choosed by Netdropshipper.com, not by me or my customer - is going to reimburse Netdropshipper.com, if this so-called company will, by any chance, be filling a claim. Even so, the customer will never be able to find from Netdropshipper.com WHEN or IF Netdropshipper.com was refunded. So-called honesty.

4. I've gone to far and I pushed the wrong buttons in your concept, Mister Undefined. You sent me a NONEXISTENT claim ID# "filled" with UPS...and yet, now you state above that the claim was "just filled". And you call ME a liar?

5. The real reason of your frustrations is revealed.

a. You conduct a "one of a kind" company but you have NO IDEA how to do business, you have no idea how to handle an issue and the word "respect" never occurred in your limited vocabulary.

b. I made money thanks to you? Did you find customers for me? Did you e-mailed them when you sent them a wrong item instead the one I paid for ? Did you feed me? what kind of a world do you think you're living to tell me something like this? I took advantage on you ? How ? By paying you for your services and items IN ADVANCE? You are really out of line.

You should be pleased and thankful that you had ME and so MANY OTHERS as your customers because WE paid for your benefits and salary! Without US, the customers, you would be out of business - which is going to happen anyway.

You should have threaten your customers with respect, quality service, no lies and wrong items, wrong delivery dates and 20% return fee for orders you messed up! How many times did I renounced to send you an item back and I refunded the buyer from my pocket so I don't have to deal with your silence and disrespect?

One of my last orders with you was a BRAND-NEW Cordless Phone. What did you sent? Here's my customer's e-mail:

" I received the package however it was not the model number I ordered. I also requested a new item and did not feel that this item was new due to its poor packaging. I would like a full refund."

What are you going to tell me now? That I ordered an used phone? That UPS damaged the package? Or should I send you the package back and wait for your refund, loosing another 20% because of your rip-off policy?

There are TONES of wholesellers and dropshippers out-there providing customers with respect and quality! Rest assured, you're not one of them. I consider myself lucky not to be affiliated with you anymore!

After 51 orders - and alot of them with troubles, but this is another subject - you call me, YOUR ex-customer, who honestly paid your merchandise and your fees, a fraud and a liar? Beware, customers of Netdropshipper.com! That's the way this company thinks about you like you should be thankful for their existence. So WE should be happy for Netdropshipper.com to ripp us off!
Respond to this report!
What's this?

#2 UPDATE Employee

Message from Management

AUTHOR: Gene - (U.S.A.)

Netdropshipper.com has done nothing wrong Mr. Claudius. UPS and not NDS damaged your package. Why you holding us responsible only amazes me. We cannot issue any refunds until UPS processes the claim and issues a refund. You have gone too far and pushed the wrong buttons. Your claim was just filed and yet you expect the world and everything to be done in minutes. You may post anything you wish Mr. Claudius, but bottom line remains that NDS did not do anything wrong or illegal. We have tried to help you and yet that wasn't enough. We no longer wish to affiliate ourselves with you. You are another great example as to why wholesale is so limited to the general public. NDS tries to provide a service that very few yet to offer and people like yourself take advantage of the situation and wish everything to be do at the snap of your fingers.

You have successfully completed over 50 orders with us, made money thanks to us and when UPS damaged your package you try and hold us responsible???

That is simply not right !

Sincerely,

Management


ACCOUNT INFORMATION


Member ID: xxxxx
Email: claudexxxx@yahoo.com
Password: xxxx

Name: Claudius
Company: Classy Boutique
Address: 914 Hall Street
Mamaroneck, NY 10543
US
Phone: 914-630-xxxx
Fax:
Last Login: 2006-05-10 08:37:10
Login History: 327
Member Since: 01/23/05
ORDER HISTORY


Completed Orders: 51 ($7,296.20) [ view ]


Below is the history of your orders for everyone to see how much of a fraud and a liar you really are:

Order History
Total Orders: 51


Order No. Products: Member: Order Date: Ship To: Amount:

(((REDACTED BECAUSE COMPNAY USED CONSUMERS LAST NAME TOO MANY TIMES FOR US TO REDACT)))
Respond to this report!
What's this?

#3 Consumer Comment

Their telephone number

AUTHOR: Aafes - (U.S.A.)

Their telephone number from a reverse directory search is 323-262-0700, this is also the telephone number for the owner of the website domain registration. The mailing address on their website comes back to one of those mail box rental businesses.

They have a pretty bad reputation when it comes to customer service and resolving problems or customer complaints. You should contact your bank and file a complaint to try and get your money back into your account.
Respond to this report!
What's this?

#4 Author of original report

Netdropshipper threatening customers instead of helping

AUTHOR: Claudius - (U.S.A.)

After several e-mails sent to ALL Netdropshipper.com e-mail addresses, I finally received an answer :
Tue, 9 May 2006 17:38:43 -0700 stock@netdropshipper.com

"What are you talking about?"

I sent them back AGAIN the same report posted with www.ripoffreport.com

Tue, 9 May 2006 18:05:56 -0700 Netdropshipper answer:

"So because UPS is taking its time you threaten us?

We are trying to help you and you threaten us?

How about we let you deal with UPS instead of helping you?


I will check the rip off report tonight and I hope I am not going to any lies in there, because if I do you will deal with UPS on your own and your account will be closed.

Patience is all that's required seems that you have none though"

Please note that nobody signs this e-mail coming from stock@netdropshipper.com e-mail address.

Also please note that I don't consider a threat asking Netdropshipper.com to follow the simplest procedure of opening a claim with UPS as much as they are the ONLY one intitled to open this claim. I was trying to open this claim myself but UPS representative clearely mentioned that I CANNOT open this claim.
Respond to this report!
What's this?

#5 Author of original report

Netdropshipper threatening customers instead of helping

AUTHOR: Claudius - (U.S.A.)

After several e-mails sent to ALL Netdropshipper.com e-mail addresses, I finally received an answer :
Tue, 9 May 2006 17:38:43 -0700 stock@netdropshipper.com

"What are you talking about?"

I sent them back AGAIN the same report posted with www.ripoffreport.com

Tue, 9 May 2006 18:05:56 -0700 Netdropshipper answer:

"So because UPS is taking its time you threaten us?

We are trying to help you and you threaten us?

How about we let you deal with UPS instead of helping you?


I will check the rip off report tonight and I hope I am not going to any lies in there, because if I do you will deal with UPS on your own and your account will be closed.

Patience is all that's required seems that you have none though"

Please note that nobody signs this e-mail coming from stock@netdropshipper.com e-mail address.

Also please note that I don't consider a threat asking Netdropshipper.com to follow the simplest procedure of opening a claim with UPS as much as they are the ONLY one intitled to open this claim. I was trying to open this claim myself but UPS representative clearely mentioned that I CANNOT open this claim.
Respond to this report!
What's this?

#6 Author of original report

Netdropshipper threatening customers instead of helping

AUTHOR: Claudius - (U.S.A.)

After several e-mails sent to ALL Netdropshipper.com e-mail addresses, I finally received an answer :
Tue, 9 May 2006 17:38:43 -0700 stock@netdropshipper.com

"What are you talking about?"

I sent them back AGAIN the same report posted with www.ripoffreport.com

Tue, 9 May 2006 18:05:56 -0700 Netdropshipper answer:

"So because UPS is taking its time you threaten us?

We are trying to help you and you threaten us?

How about we let you deal with UPS instead of helping you?


I will check the rip off report tonight and I hope I am not going to any lies in there, because if I do you will deal with UPS on your own and your account will be closed.

Patience is all that's required seems that you have none though"

Please note that nobody signs this e-mail coming from stock@netdropshipper.com e-mail address.

Also please note that I don't consider a threat asking Netdropshipper.com to follow the simplest procedure of opening a claim with UPS as much as they are the ONLY one intitled to open this claim. I was trying to open this claim myself but UPS representative clearely mentioned that I CANNOT open this claim.
Respond to this report!
What's this?

#7 Author of original report

Netdropshipper threatening customers instead of helping

AUTHOR: Claudius - (U.S.A.)

After several e-mails sent to ALL Netdropshipper.com e-mail addresses, I finally received an answer :
Tue, 9 May 2006 17:38:43 -0700 stock@netdropshipper.com

"What are you talking about?"

I sent them back AGAIN the same report posted with www.ripoffreport.com

Tue, 9 May 2006 18:05:56 -0700 Netdropshipper answer:

"So because UPS is taking its time you threaten us?

We are trying to help you and you threaten us?

How about we let you deal with UPS instead of helping you?


I will check the rip off report tonight and I hope I am not going to any lies in there, because if I do you will deal with UPS on your own and your account will be closed.

Patience is all that's required seems that you have none though"

Please note that nobody signs this e-mail coming from stock@netdropshipper.com e-mail address.

Also please note that I don't consider a threat asking Netdropshipper.com to follow the simplest procedure of opening a claim with UPS as much as they are the ONLY one intitled to open this claim. I was trying to open this claim myself but UPS representative clearely mentioned that I CANNOT open this claim.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory