- Report: #229238
Report - Rebuttal - Arbitrate
Complaint Review: NetDropShipper.com
NetDropShipper.com8491 Sunset Blvd Unit 868 Los Angeles, California U.S.A.
NetDropShipper.com ripoff dishonest fradulent double billing ignored customer canceled account did not refund Los Angeles California
*Author of original report: Re: FedEx?
*Consumer Comment: Fedex?
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The item I purchased was supposed to reach my client before Christmas. NetDropShipper.com said that the item shipped immediately but when I used the FedEx tracking number provided, I was informed that the package didn't ship for 4 days. I was forced to use a different supplier to make sure that my client received the package on time. I then asked NetDropShipper.com to not ship the item (which they had yet to send to FedEx) because I had made other arrangements.
After numerous attempts at contacting NetDropShipper.com, they agreed to cancel the shipment, but then shipped it anyway. I then requested that the destination be changed so the item could be shipped to me and not the client. NetDropShipper.com cliamed that I had to contact FedEx myself to make this change.
NetDropShipper.com states that it will ship to your clients using your company and address for tracking purposes. This is untrue. I could not change the shipping destination because FedEx said that NetDropShipper.com (and not my company) was listed as the "Shipper."
The client denied the package and the item was sent back the the shipper (NetDropShipper.com). I then asked NetDropShipper.com for a refund of the item since it was back at the warehouse. Again, after numerous attempts on my part to contact them (they only have an email address - no telephone contact possible), I was told that I would receive a credit on my account for the item I purchased but not the shipping.
Later when I went to access my account to make use of the promised credit, NetDropShipper.com claimed that I did not have an account and never had. I have numerous emails showing the existence of my account and the transactions with them, but they still claim that I have had no business with them.
I have sent numerous emails to the company in an attempt to either get a monetary refund or a credit, but none of my emails have been answered, contrary to the company customer service "policy" of responding within 24 hours.
NetDropShipper.com is bad business. Instead of supporting their promises to the customer, they cancel accounts and ignore them. Take your money and your business elsewhere.
This report was posted on Ripoff Report on 01/07/2007 03:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/NetDropShippercom/Los-Angeles-California-90069/NetDropShippercom-ripoff-dishonest-fradulent-double-billing-ignored-customer-canceled-acc-229238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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