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Report: #1323338

Complaint Review: Netflix - Internet

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  • Reported By: Reality Always — Houston Texas USA
  • Author Not Confirmed What's this?
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  • Netflix Internet USA

Netflix 30+ Days for a refund? Absurd Los Gatos, California Internet

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On 06/16/16 I signed up for a free 30 day trial with Netflix,  but decided to cancel after not finding it better than Hulu,  which I already had.  When I called on 07/17/16 I was advised that the refund of 25.96 would be processed within 3-5 business days,  which is standard for refunds. 

However when I didn't have it in my bank account during that timeframe, I called and was advised there's was a system issue that resulted in refunds during that period not to be processed correctly,  but it would be resolved as soon as possible.  After numerous calls (more than 5 calls that I can remember), as of 08/18/16, I'm still waiting for my refund. 

I had to borrow 25.00 to pay on my light bill because at the time that money was taken from my account,  my bill was due, so I was hugely inconvenienced because my family was almost without electricity because of this issue.  When I called on 08/18/16, l spoke to a young lady who seemed unsure of the info and said the notes on my account stiffs to refer the call to a supervisor  (who l never spoke to)  and was hurriedly transferred to another department,  only to get the recording the department was closed. 

This whole experience has been very stressful for me and all I want is my refund and 25.00 that I had to borrow to keep my lights on.  If my refund had been processed correctly,  I wouldn't of had to borrow the money in the first place. I find it really odd that the system that processed the payments has had no issues during the same time period.  

This report was posted on Ripoff Report on 08/18/2016 11:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netflix/internet/netflix-30-days-for-a-refund-absurd-los-gatos-california-internet-1323338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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