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Report: #1104655

Complaint Review: Netflix - Internet

  • Submitted:
  • Updated:
  • Reported By: DebbieOwl — Lacey Washington
  • Author Not Confirmed What's this?
  • Why?
  • Netflix Internet USA

Netflix Charge account for a year, despite cancellation confirmation Internet

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NETFLIX charged my account for a year after I cancelled my subscription with them and are refusing to refund my money.They sent email verification and when I went online a message appeared saying that my service had been discountiued. 

When I closely checked my bank account I disocered that they were still charging my account. I called the company and instead of getting an apology and offer of refund, I was told that I had only stopped the account on my previous e-mail and not on my current account.

I explained that their records will show that the account has not been used, that I did indeed cancel the account, and they agreed that was so. They then said their records show I did not cancel an account using my old email address, so they would not refund my money. I spoke to a customer service rep named Pat, who was so lackadasical and uncaring, that I asked for a supervisor, he then told me "As it happens I am a supervisor." 

This company has already had class action law suits against them, and only complied when legal action was taken in those matters. 

I should have checked my accounts sooner, but was hospitalized and had severely injured family members and the death of another family member to contend with. 

 

 

This report was posted on Ripoff Report on 12/05/2013 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netflix/internet/netflix-charge-account-for-a-year-despite-cancellation-confirmation-internet-1104655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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