Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1253693

Complaint Review: Netspend - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Pissed off — Vallejo California USA
  • Author Not Confirmed What's this?
  • Why?
  • Netspend PO Box 2136 Austin, Texas USA

Netspend and Western Union Deactivated account, runaround, hesitant to give information, not knowledgeable, lack of communication, hesitant to give my money back, rejected my deposit on to card, no fault of my own Austin Texas

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I am the holder of a Visa prepaid debit card issued by Netspend. On 9/6/2015 I went down to the closest check cashing for the purpose of ordering an eBay ecard to that I promised my son. After loading the money onto the card I get online and try ordering the eBay card and I get the message, "credit card declined". I double check that I inputted all the information correctly which it was. I call Net spend customer service to see what the problem is and it was after business hours so I ended up having to call them back the next day. Later on that part. In the meantime I called Western Union, the company that Net spend uses to move the money loaded by a customer onto their card. The first person from Western Union that I speak to tells me that as of sometime last year they no longer accept money loads onto prepaid cards from Net spend and that I need to go back to the place I loaded the money and talk to them about it. I'm like OK, my receipt says Western Union in big bold letters so that's lie #1. Lucky im still at the place I loaded the money. I tell the person that took my money and put it on my card and told them what's going on and they insisted that Its Western Union that I need to talk to. I told them I just got off the phone with them and told them what Western Union told me. They said there's nothing they can do. At this point I'm pissed off because I promised my son something that day and I won't be able to give it to him, and its not even my fault. The next day rolls around and I call Net spend as soon as their customer service opens. The person I talk to tells me that my money was rejected because my account was not active when the money was put on the card. Well why and how could they even take the money if the account was not active and where is my money if it is not on my card? And why wasn't I advised that my account was not active before they took my money. And why was my account placed on inactive status? Ultimately I get off the phone with them and go back down to the place I loaded the money at. I called Net spend back and let them speak to the customer service person and after speaking to each other and accomplishing nothing, the customer service person that loaded the money wants to speak to someone from Western Union. I furious at this point because I don't take to getting the runaround very well. Still in the store I get hold of Western Union AGAIN, and now I'm told that yes they still work with Western Union to handle loads on prepaid cards and that yes Net spend rejected my money because there was something wrong with my accont. So where's my money at? The lady found the transaction in her system but that Net spend didn't send them any kind of message saying that since my account was reactivated whether they accepted the money that was loaded at first. OK this is ridiculous, how do I get my money back. Just cancel the transaction. I'm going to get my money back and cut this card up and never use it again. So the Western Union person put in a request for a refund and that they notified Net spend was notified that I am requesting a refund and that they are waiting for Net spend to give Western Union an authorization number so they can proceed to refund my money. And that's where it stands as of today 9/8/2015. No word from Net spend or Western Union about refunding my money back. Net spend was decent when they were first established. Now especially after this experience, I am definitely going to switch companies and find another company to handle my credit card transactions. Also, being that this basically voided my promise I made to my son, Net spend has definitely lost a customer.

This report was posted on Ripoff Report on 09/08/2015 10:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/austin-texas-78768/netspend-and-western-union-deactivated-account-runaround-hesitant-to-give-information-1253693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now