When filing my taxes this year I used turbo tax. I had used them last year and never had any problems. Instead of getting the Turbo Tax card that they had last year I was referred to use a Netspend card. I obliged and signed up. Little did I know I was about to be in for a very bumpy ride. I recieved my card in the mail on Tuesday, I called to activate it and they said I had to fax or email in copies of my Drivers license, Social security card and another document to prove my identity. I sent a copy of my w2 thinking that would be good. I was then told I had to wait 24-48 hours. So i waited and never heard anything back. I decided to call them to find out what was going on. They said that my w2 had not been approved since the address differed on it. I explained that I do not have any utilitie bills in my name and my pay check stubs also don't have an adress and if they did it would not be current as I had JUST moved into my new place. So I asked if my tax return would be ok since it has in several places my current address. They said to send it in and wait another 24-48 hours. Still I received no response.. So I called them again now I am begining to get irate because my tax refund has already been deposited into the account and basically they are holding my money hostage. They told me the document had been denied... So now here I am a week later without my income tax, no way to get netspend to take the block off my account. I asked what happens if i close the account and was told it would take 20 days in order for them to process a check... so for a month this company gets to hold my money and collect interest off of it for nothing but causing me a headache. This is by far the worst company I have ever had to deal with and hope that no one ever decides to use them!!