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Report: #1248949

Complaint Review: Netspend Corporation - austin Arizona

  • Submitted:
  • Updated:
  • Reported By: JoshuaL — Phoenix Arizona USA
  • Author Confirmed What's this?
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  • Netspend Corporation po box 2136 austin, Arizona USA

Netspend Corporation Western Union Prepaid Netspend card Lied. Continued to lie. And kept lying. Austin Texas

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I called in to activate my WesternUnion branded Netspend card that I purchase at a local store and paid $200 to the store for a total load balance of $200. When I attempted to activate online, the website informed me that It needed me to call customer service to complete the activation process.

The customer service rep for netspend informed me that i had a negative balance on an old prepaid account (a few dollars) and asked if I would be willing to pay off that balance so my new card could be unblocked. I said yes, the rep prepared some email to there risk department asking them to release the the hold on my new card so I could access my funds. The rep ensured me it would take a maximum of 4 to 6 hours for the process to be completed.

I checked as of 11 hours later the card isn't activated and my funds are still not accessible.

This report was posted on Ripoff Report on 08/16/2015 09:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend-corporation/austin-arizona-78768/netspend-corporation-western-union-prepaid-netspend-card-lied-continued-to-lie-and-kept-1248949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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