- Report: #1133067
Report - Rebuttal - Arbitrate
Complaint Review: Netspend Corporation
Netspend CorporationP.O. Box - 2136 Austin, Texas USA
Netspend Corporation Fraudulent Practices, Delay in releasing of funds after order cancellation Austin Texas
*Consumer Suggestion: I had the same Issue with a car rental
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On 3/16/24, T-mobile got an authorization for $524.00 via a internet application, the application nevr processed due to a computer failure on their end. I spoke with T-mobile and they immediately released the funds and canceled the transaction. I told (Netspend) of the error however, to this day they have still refused to release these funds. They requested that I have T-mobile provide proof that the transaction was cancelled. I spoke with a T-mobile supervisor who provided me with an (order number) and directed to an site where i could retrieve a document showing that the transaction was (Canceled). I submitted this document to (Netspend) but they continue to insist on further proof that the tranaction was cancelled even though it's been over a week and (T-mobile) has not sought a charge for the authorization. The staff and supervisors at (Netspend) are very hostile leaving me on hold for over 30-minutes and verbally aggressive as well. [continued below]....
This report was posted on Ripoff Report on 03/24/2014 03:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend-Corporation/Austin-Texas-78768/Netspend-Corporation-Fraudulent-Practices-Delay-in-releasing-of-funds-after-order-cancel-1133067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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