• Report: #1017798

Complaint Review: netspend elite

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  • Submitted: Thu, February 21, 2013
  • Updated: Wed, February 27, 2013

  • Reported By: bqute — Houston Texas United States of America
netspend elite
Houston, Texas United States of America

netspend elite ripoff, scam, thieves Houston, Texas

*REBUTTAL Owner of company: wow

*UPDATE Employee: NetSpend

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0Author 1Consumer 1Employee/Owner

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This prepaid card is fine at first but if have a canceled transaction or purchase, good luck on getting net spend to release your money. Remember they are not an actual bank so a transaction Id is of no use to them. I made a purchase online through a very reputable and popular website.

My purchase was canceled immediately due to wrong address, in fact, the money was not taken by merchant but netspend decided to hold it anyway. I had to call net spend several times with the hopes of receiving my money back.

The supervisor called the company on 3 way and was told by 2 different people that the transaction had been canceled. To no avail, that wasn't good enough to get my money back. Net spend ask the merchant to fax them a form that does not exist or I would have to wait 30 plus days (yes 30) to have my funds automatically released.

At this current time, I'm still waiting on my $320.00!

This report was posted on Ripoff Report on 02/21/2013 02:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/netspend-elite/Houston-Texas-77042/netspend-elite-ripoff-scam-thieves-Houston-Texas-1017798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

wow

AUTHOR: trucker - ()

now  thats what i call good customer service
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#2 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - (United States of America)

We understand that the cancelled transaction is still pending on your account.  Unfortunately, we are not notified when a transaction has been cancelled, but this should have been taken care of already.

Please send your information to feedback@netspend.com and we will make sure that this is addressed immediately.

Thank you,
NetSpend

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