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Report: #1214789

Complaint Review: NETSPEND - Internet

  • Submitted:
  • Updated:
  • Reported By: DUMDARC — SAN JACINTO California USA
  • Author Not Confirmed What's this?
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  • NETSPEND Internet USA

NETSPEND PREPAID CREDIT CARD AUSTIN TEXAS

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Netspend Corporation Gave My Money Away

On February 15, 2015, aproxamitly 7:30 p.m pst, Netspend transfered $1000.00 from my account.  The next morning, February 16, 2015, approximitly 11:00a.m pst, I called Netspend, to see if this transaction could be reversed.  Unfortunaely, the money was already gone.  I asked to file a Dispute for this Unauthorized Transfer of my money.  The agent informed me, that if I file a Dispute for this transaction, my card(with all my money on it), would be cancelled.  (What was the purpose, to cancel my card, just so I had to wait for a new on?)  Needless, to say, I did not file my Dispute that day.

I waited until I had taken all my money off the card, then I called back.  On February 24, 2015, I filed my Dispute.  The agent told me I had to write a letter state this Dispute and sent it to Netspend. But at the end of the telephone conversation, I asked what I needed to do?  I asked the agent, "I have to send Netspend this Dispute letter, with the information?"  She said, "No, No, there is nothing you need to do".  I even got an e-mail saying I did not have to do anything further, the Dispute Team from Netspend would be contacting me for further information.  On March 2, 2015, having had no updates from Netspend, I again called.

Netspends representative told me they were waiting for the Dispute Letter I was suppose to have sent in.  I said "What they said I didn't have to sent in this letter".  Blaugh, Blaugh, they gave me the run around.  That night I sent Netspend an e-mail, stating how unsatisfied I was with the way my Dispute was being handled.  Netspent Dispute Team, thanked me for sending in my Dispute Letter.  So my Dispute continued.

I received an e-mail after I sent in the Dispute email, stating I would get a phone call within 6 hours from a dispute specialist.  Never got it!  Then I called a Netspend agent 2 days later.  This agent said she sent a message to the Dispute Team, to contact me, so make sure your phone is charged and you answer the call.  Still have not received call from Dispute Team.

This report was posted on Ripoff Report on 03/10/2015 05:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/internet/netspend-prepaid-credit-card-austin-texas-1214789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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