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Report: #1297223

Complaint Review: netSpend - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Danielle — Tustin California USA
  • Author Not Confirmed What's this?
  • Why?
  • netSpend Nationwide USA

netSpend, Bofl Federal Bank, Alexam, Inc. Refuses to return money on a prepaid card that was never properly activated. Nationwide

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We purchased and activated a prepaid netSpend Visa at Target, in the ammount of $50. This card was meant to be used for emergency use on a vacation, taken by my 13 year old (at the time) son. It was activated by phone, which should have made the temporary card valid. This card never worked. I have requested the $50 by returned to me, as none of the funds were ever used, due to the inability to access funds.

netSpend has informed me that despite the card never being properly activated, they have been removing funds from the card each month. It now has a balance of around $8. If the card was never properly activated, they should not being charging a mothly fee. This card never worked and I need to have my $50 returned to me. Solely on principal, we intend to pursue this via small claims court.

This report was posted on Ripoff Report on 04/01/2016 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend/nationwide/netspend-bofl-federal-bank-alexam-inc-refuses-to-return-money-on-a-prepaid-card-that-1297223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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