- Report: #1108812
Report - Rebuttal - Arbitrate
Complaint Review: netspend
netspend beware of netspend washington district of columbia
*Author of original report: lol
*Consumer Comment: Business Owner?
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I am not a netspend user, i do however run a convenience store. With that said i've been running into issues with people using netspend cards. One issue i have is when a purchase gets declined, netspend tends to still take the money off my customers cards which leads to problems for me at my store. Thats one occasion where i didnt even want to argue with the customer over a 5$ ticket. My receipts clearly said declined and when i was with the customer she called the card company and checked the balance over her phone, it said that 5$ was withdrawn. They are crooks, and the customers have to take to get their money back is ridiculous, they make you ( the customer ) file a claim and you have to fax it in and write a letter of dispute and its clearly a tactic to make the netspend users just give up in frustration.
My biggest issue with them is that they also do this with ATM transactions. This had happened a few times actually at my store with these netspend cards. A lady came in yesterday i was here by the way at the store so i witnessed everything and was with the customer trying to get the money back for her while she was on the line with customer service. So she had 130$ on her account, and she pulls out 100$, the money never comes out and it says declined for insufficient funds. She starts getting irritated because before used the atm she checked her balance and it said 130$. So she tried again and still the same decline for issuficient funds. Now keep in mind this lady is about to go off on me and i tried my best to diffuse the situation because shes clearly irritated and is starting to sort of blame my atm and my store. We called customer service together to try and get an explanation and kept asking where her money is. The customer service agent, just kept telling her she needs to file a claim and fax in the receipts and a written letter in order for her to get her money back. I felt absolutely terrible about the whole ordeal, it is christmas time and this lady needed her money and netspend basically stiffed her and refused to get a supervisor on the phone. It is absolutely appalling and their business practice is some of the shadiest i've seen. They are definitely a predatory company that will nickel and dime you every chance they get. PLEASE STAY AWAY FROM THIS CARD COMPANY, I AM ABOUT TO START REFUSING NETSPEND CARDS HERE AT MY STORE. I hope my report helps.
This report was posted on Ripoff Report on 12/21/2013 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/netspend/Select-StateProvince/netspend-beware-of-netspend-washington-district-of-columbia-1108812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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