- Report: #1103822
Report - Rebuttal - Arbitrate
Complaint Review: Netspend
NetspendPO box 2136, Austin texas Austin, Texas USA
Netspend Fraudulent charge made on my account in another state with out my physical Netspend takes forever to dispute charge then charges me $50 from the money stolen as a "liability" they are thieves !!!! Austin Texas
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On November 9th I received a text message stating there was a $143.00 ATM cash withdrawal from a chase bank all the way in California. I had my card in my possession and still do. I live all the way in Florida!!! I immediately called netspend and was given all the address information of the location the employee then gave me netspends fax number and I was told to fax in a written dispute of the unauthorized charged. I then went straight to an Ace Cash Express location and had them send the fax. I was then given proof the fax was received and I gave netspend a call I was told the dispute department was closed and to call tomorrow. I called the next day and was told the same but to not worry someone would email me. Come Monday no one ever emailed, so I called. I was told on November 11th my dispute was received and it would take 7-10 days. The 10th day of waiting arrived and no one had emailed me. [continued below]....
This report was posted on Ripoff Report on 12/02/2013 10:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netspend/Austin-Texas-78768/Netspend-Fraudulent-charge-made-on-my-account-in-another-state-with-out-my-physical-Netsp-1103822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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