• Report: #1017358

Complaint Review: netspend

  • Submitted: Wed, February 20, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: Morgan — Houston Texas United States of America
netspend
Internet United States of America

netspend meta bank, netspend, prepaid debit card/ alternative banking Internet

*UPDATE Employee: NetSpend

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I'm writing this report to let consumers know to not use netspend. This card seems decent on the service but beware. They do not release funds as soon as there are received they are held for a day up to three to make interest. You can not reach a live person because they give no option when you call the automated system you have to try multiple avenues to reach someone. Every time I have called the representative was hard to understand and they charge you.50 cents. The online customer service is no better it takes literally 48 hours for a reply. Much more reliable prepaid cards exist. American express gas great customer service. and Chase liquid is more reliable and customer friendly. Do not use netspend.

This report was posted on Ripoff Report on 02/20/2013 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/netspend/internet/netspend-meta-bank-netspend-prepaid-debit-card-alternative-banking-Internet-1017358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - (United States of America)

We certainly hate to hear feedback like this, but we do understand your concerns. 

We can assure you that deposits are posted as soon as we receive them.  The only time a deposit may not be available right away is if we need to verify some information.  This verification is only meant to protect your account and your money.

Also, the only time a balance inquiry fee will be charged is if you are contacting us to check your balance or to see if a deposit posted.  We offer free services. such as text message alerts, to avoid this fee.

We strive to achieve a high level of customer service and continually look into ways of improving our products and service.  We hope that the problems you experienced will not bear any reflection on our company or the services we provide.

Thank you,
NetSpend

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