• Report: #971705

Complaint Review: netspend

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  • Submitted: Tue, November 20, 2012
  • Updated: Tue, November 20, 2012

  • Reported By: Deakin — Lawrenceville Virginia United States of America
netspend
Internet United States of America

netspend took money out account and never paid purchase and will not put funds back into account Internet

*UPDATE Employee: NetSpend

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There's sufficient funds on card. I make a purchase at enterprise car rental. Salesperson says card was decline. Approximately 5 minutes later I receive am alert on my phone stating that funds were debited from my card. Enterprise never received payment and fund aren't being put back into my account.

I contact netspend and was told that payment is pending. The representative said enterprise car rental needs to fax over a cancellation letter stating that they will not attempt to withdraw funds from account again. Enterprises has never gotten fund so will not fax any such document. Netspend stated without the cancellation letter funds can't be added back to account in the amount of $282.59. Someone please help me get my money ADAPTED

This report was posted on Ripoff Report on 11/20/2012 06:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/netspend/internet/netspend-took-money-out-account-and-never-paid-purchase-and-will-not-put-funds-back-into-971705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NetSpend

AUTHOR: Travis - (USA)

I am sorry to hear that there is still a pending transaction from Enterprise on your account.  Please send your information to feedback@netspend.com and we will make sure this is corrected.

Thank you,
NetSpend

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