REVIEW UPDATE April 12, 2018 : Nett Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Nett Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Nett Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Nett Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Nett Solutions remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Nett Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with Nett Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Nett Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Nett Solutions, Inc.'s management team has informed us that their personal philosophy is that their clients success is at the heart of the business. As a successful SEM Agency for over a decade, they feel it is critical to listen to their clients and respond appropriately to their needs. By always putting their customers first, the Nett Solutions team plan to continue their agency growth by continuing to focus on top notch customer service, effective customized campaigns and an emphasis on client relationships. Their approach is that "Nett Solutions are the experts at online marketing, the clients are experts in their respective industry... each side should focus on what they do best to create a mutually beneficial relationship." Nett Solutions remains one of the most personable and effective marketing agencies geared towards helping small and medium sized businesses increase awareness, revenue and organizational growth. They provide large agency expertise for small budget companies.



One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Nett Solutions, Inc. truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

The information provided in this report below is based on comments made by Michael Won during an onsite inspection held by a third party verification company with no biases toward Nett Solutions.

Nett Solutions is a full service digital marketing agency that specializes in working with small businesses. During their nine years of business Nett Solutions realized that there is a need for a marketing company that can match the personal nature of most small businesses. Michael Won, Vice President of Nett Solutions stated, "Our main focus is to work with small to medium size businesses who are doing well, but are not quite a the point where they can build out an in house marketing team."

Since Nett Solutions is a marketing company most of their leads come from their website, and internal marketing campaigns. Once a potential customer expresses interest in their company one of their consultants or account executives will call them and figure out what type of marketing goals they have for their company. From that point, "we figure out what they need...and we align them with five or six different types of online advertising channels they can use."



CUSTOMER CARE & COMPLAINT RESOLUTION NETT SOLUTIONS

During the onsite interview Mr. Won was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Won explained a time where Nett Solutions was able to see a potential complaint, and address it before any issues arose. "There was an issue where the ad system went down for Google Adwords...we pro-actively reached out to them and said we extended your bill date to accommodate for the technical down time."

When asked to comment on complaints posted on Ripoff Report's website Mr. Won explained that the reports where made by past employees. These former employees started a competing agency and took propriety company information along with them. Nett Solutions sued them for this, and their response was to write the mentioned Ripoff Report. In order to ensure future and present clients, Mr. Won advised that Nett Solutions is an Adware Certified Partner with Google, and has an A rating with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Won stated, "We're trying to be more proactive. Really identify any potential issues before they happen, and just be up front if something goes wrong."

Nett Solutions is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Won further stated, "Ripoff Report defiantly contributes to us making sure we're on top of our game...we're always proactive trying to stay a step ahead, and just making sure our clients are taken care of."



NETT SOLUTIONS - STATEMENTS FROM THE PRESIDENT – CARL HAGMIER

" We are one of the top ad agencies for helping small businesses create revenue growth, build brand awareness and understand how to leverage their strengths in a competitive marketplace. With us, you'll always receive a powerful, customized approach to advertising and branding that comes from a team who brings large agency experience and adapts them to fit the growth needs of small to medium sized businesses. Please take time to review our site, learn about some of our services, meet the people who will manage your campaign, understand our history, and receive answers to any questions you may have. We would love to hear from you and see how we can help you grow.

Nett Solutions, Inc.'s team of Adwords Certified consultants take a friendly, customer-centric approach to their jobs. Nett Solutions, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Nett Solutions offers a very positive environment to work. It starts from the top with the management team. They show a true desire for the success and wellbeing of each employee in the company. That creates a culture that is shared throughout each department and ultimately passed on to our clients. The President and Vice President lead the charge on organizational culture by maintaining an open door policy to listen to suggestions, improvements and even personal issues of each employee. They provide an environment where the personal growth of each employee is encouraged and rewarded."

Ripoff Report was pleased to learn that Nett Solutions, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM NETT SOLUTIONS

Nett Solutions, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Nett Solutions, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Carl Hagmier, Ripoff Report is convinced that Nett Solutions, Inc. is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Nett Solutions meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Nett Solutions Aliso Viejo, California

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