ED Magedson – Founder
NetTalk1080 NW 163rd Dr Miami, Florida USA
NetTalk Non-existant customer service/technical support Miami Florida
My NetTalk DUO worked fine for 2 years, then died. All attempts to contact the company via a trouble ticket have been unanswered for the past 11 days. Reading online of people waiting months for a trouble ticket to be answered, I have no hope of getting relief. I am outside of the US, so spending hours on hold for paid call to their customer support line is out of the question.
When I first bought this device in 2011, I had a question for customer support which was answered promptly. As a result, I've recommended the product to a number of people. No more. Despite having 20 months left on my present service contract, I will switch to another VoIP device like Ooma.
This report was posted on Ripoff Report on 10/18/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/NetTalk/-Miami-Florida-33169/NetTalk-Non-existant-customer-servicetechnical-support-Miami-Florida-1092882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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