• Report: #1101627

Complaint Review: Network Solutions

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  • Submitted: Sat, November 23, 2013
  • Updated: Sat, November 23, 2013

  • Reported By: Ardnoz — Chicago Illinois
Network Solutions
13861 Sunrise Valley Dr Suite 300 Herndon, Virginia USA

Network Solutions Fraudulent Automatic Billing for 2+ Years Herndon Virginia

*Author of original report: Respond to Coast

*Consumer Comment: Repeat Question

*Author of original report: AutoRenew Deduction Complaint

*Consumer Comment: Question

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I purchased five domains from Network Solutions; and only TWO hosting packages. Those two hosting packages were transferred to Wix in 01/2011, and 01/2013. I received a notification from Network Solutions last week that my order was unable to be processed. WHAT order? As it turns out, this company had been deducting $67.15 monthly for years. I do not have websites nor email services with Network Solutions, and I have been paying Wix to host my other two sites, one of them for more than two years.

I demanded a refund of these erroneous charges, and after three days of calls and promises, the company responded with one month of reversed charges, $67.15 "as a good-will measure."  I did not order hosting from Network Solutions, they have not provided hosting, and I should be refunded in full.  This is theft. 


This report was posted on Ripoff Report on 11/23/2013 01:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/Herndon-Virginia-20171/Network-Solutions-Fraudulent-Automatic-Billing-for-2-Years-Herndon-Virginia-1101627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Respond to Coast

AUTHOR: Ardnoz - ()

I contacted Network Solutions repeatedly about the issue previously. Several reps promised an investigation and reversal of charges. This was not done. Further, a new automatic renewal system was implemented and the charges resumed. Here is information about the class action lawsuit in development in the state of New York. My issue is the same.

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#2 Consumer Comment

Repeat Question

AUTHOR: coast - ()

"this company had been deducting $67.15 monthly for years"

Why did you wait two years to complain?

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#3 Author of original report

AutoRenew Deduction Complaint

AUTHOR: Ardnoz - ()

Thank you for your inquiry. Look here for details. Same story, different state.

 

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#4 Consumer Comment

Question

AUTHOR: coast - ()

"this company had been deducting $67.15 monthly for years"

Why did you wait two years to complain?

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