- Report: #1097722
Report - Rebuttal - Arbitrate
Complaint Review: Network Solutions
Network Solutions13861 Sunrise Valley Drive, Suite 300 Herndon, Virginia USA
Network Solutions Unauthorized charge on cancelled email service. Herndon Virginia
*Author of original report: Dispute Resolved
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I registered a dmain name with Network Solutions in April 2013. Part of the registration process, Network Solutions asked me to select an email address to receive email from the domain. I cant recall whether it was presented to me as a free service or not. Yet, I entered an email address as part of the registration process and had never set up the mailbox for use.
On May 7th 2013, to my surprise, I received an email from support to report a failure of charge for email service, which is $3.99 per month, due to my low bank account's balance at the time. I immediately responded to the email (firstname.lastname@example.org) with a request to cancel the service. I have not received any responses to my request from their support personnel and do not receive any messages about the email service charges anymore. I thought my request was honor until in November 2013, I received a similar charge failure message, against due to low balance of my bank account (I used a debit card to pay for domain name registration service). [continued below]....
I investigated my bank statement and realized that Network Solutions has quietly charged my bank account $3.99/month since May till November 2013 without my knowledge. The charge applied every month but there was no notification email sent to me to make me aware of the charge.
I logon to my account on Network Solutions and found an entry for email service with "Automatic Renew" every month that I can not disable as normally would for a monthly Internet service and there is no way I can cancel the "monthly" service on my account using their account manager's user interface.
It is clearly a trap for people who register domain with Network Solution to fall into and there is no way to get out. I sent several email messages about this issue and never receive a reply. In the mean time, as soon as my bank account is refilled, their charge will keep going on forever.
I think many people have been fallen into this fraudulent trap without knowing that their bank account was depleted by unauthorized charges month-after-month, or "forcefully" authorized charge because there is no way for their customer to disable "Renew" or "Cancel" the service. There is also noway I can remove/cancel my account with them. I basically stuck with their fraudulent scheme.
After failing to contact Network Solutions to resolve this matter, I may have to close my bank account to avoid this company from stealing my hard-earned money.
This report was posted on Ripoff Report on 11/07/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/Herndon-Virginia-20171/Network-Solutions-Unauthorized-charge-on-cancelled-email-service-Herndon-Virginia-1097722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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