I found payments to netzero from my online bill payment service. I had not set up such payments, had not subscribed to netzero, and my bill payment page on my credit union website did not s how any such payments authorized. So I googled the info and up came Ripoff Report, where I learned many had been similarly defrauded.
So I called netzero; I was passed from supervisor to supervisor but finally someone agreed to cancel my subscription and refund 10 months of payments. She said it would take 30-60 days to refund the money to my Visa card. If the refund does not go through, I will write an update to Repoff Report after I contact netzero again. Hopefully, they will follow through.
I was very polite throughtout; after all, the people I was talking to (in India) are not at fault, and I showed them how the payments had to be fraudulently arranged since my bill payment page showed no such authorization from me. I think being friendly but firm with the people I talked to helped.
The first person I talked to told me he could not look up the account unless I gave him my full Visa numbers. I said no. The second person said she needed the last 4 numbers. I said no. Then, with my phone number (it was a dial up service, after all), they found the account, which they said had been opened in March 2011. I told them I had not done it, that I was being defrauded by someone since I could prove I had not authorized the payments from my credit union, which I just ope
ned up 3 months ago! Something fishy!
I will update when I know if their promise to refund me goes through. The squeaky gear gets the grease but remember to be nice to the underpaid customer reps you will be talking to.