- Report: #1086748
Report - Rebuttal - Arbitrate
Complaint Review: Netzero
Netzero21301 Burbank Blvd Woodland Hills, California USA
Netzero Hotspot ripoff Woodland Hills California
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I ordered the Netzero Hotspot in August 2013. Upon turning it on for the first time I noticed it was searching for a signal so I moved to another room in my home where I was able to get 1 bar of signal intermitantly. I took the device outside and had the same problem. I also noticed that when the device was on but I was not online, it was using kilobytes. I bought an antenna for it and it did not help. After about 10 days, I called customer service to terminate my account and the representative stated that if I cancelled I would have to pay $99.99 because I had not been charged for the device and was under a 1 year contract for service. She said she would give me an extra 1 megabyte for 3 months if I agreed not to cancel.
I took the offer so that I could verify again my suspicions that they were not living up to their contract of providing a reliable 4G signal and to verify again that they were indeed using up kilobytes while the Hotspot was on but I was not on the internet. After testing the Hotspot again, I confirmed that my suspicions were correct. They are not living up to their contract of providing a reliable 4G signal and worse, they were using up my kilobytes when I was offline. On 9/22/2013, I called customer service and cancelled and over my objection they had the audacity to charge me the $99.99 cancellation fee after they failed to meet the terms of their contract by providing a reliable 4G signal. Apparently, this company does not value their customers or keep its contract obligations.
This report was posted on Ripoff Report on 09/23/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Netzero/Woodland-Hills-California-91367/Netzero-Hotspot-ripoff-Woodland-Hills-California-1086748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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