- Report: #979381
Report - Rebuttal - Arbitrate
Complaint Review: NEW Customer Protection Company
NEW Customer Protection Company300 S. Wacker Dr Suite 1350 Chicago, Illinois United States of America
NEW Customer Protection Company National Electronics Warranty Customer Protection Company inc. 11/27 my 13 month old LG refrigerator from Home Depot died. 12/8 with no ETA on getting parts or service Chicago, Illinois
*UPDATE Employee: Help from NEW
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The Home Depot contribution. Turns out HD no longer manages their extended warranties. A company by the name of NEW Warranty Logistics, INC. handles the warranty issues. That isn't working out too well for me. Here is why:
11/27/2012 our 13 month old $1900 LG refrigerator died. Absolutely dead. The whole house smelled from something burning. I immediately called LG and after 20 minutes on hold was told that they refrigerator was out of manufactures warranty and that I had to deal with the company that I purchased from. $1900, 12 month warranty. Okay not unusual but then to have it burn up at 13 months doesn't cause me to every consider wasting my money on anything with an LG label. Anyone I can ever talk to will be warned about LG.
Home Depot could NOT find a record of our extended warranty coverage. Pretty much HD is useless. You are on your own. If you didnt keep your contract you are out of luck. We did have the contract so on to NEW.
NEW Warranty Logistics contracted a local repair person on 11/27 but he was unable to make the call until 11/30/2011. A Friday. He is going to need a part obviously so that means at best I am looking at 7 days with no refrigerator. Well, 7 days would have been great. We are now looking at 2 weeks minimum and at this rate I am expecting 3 or more.
The service tech ordered 2 boards for the unit from NEW Warranty Logistics. NEW Warranty Logistics didn't even SHIP the first board until 12/4. A WEEK. They have STILL not shipped the second board. In my opinion NEW Warranty Logistics is about the worst service I have EVER encountered. The regional sales manager (New England) does not return calls and the people at the help desk are basically helpless. They basically SAT on my PC board order for a week. AND they have still not shipped both parts. I can have this part for $175 overnight from an number of appliance parts places.
What is wrong with NEW Warranty? I have never received such poor service.
This report was posted on Ripoff Report on 12/08/2012 12:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/NEW-Customer-Protection-Company/Chicago-Illinois-60606/NEW-Customer-Protection-Company-National-Electronics-Warranty-Customer-Protection-Company-979381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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